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I had already done the recommended troubleshooting steps before I posted, but I thank you for your response, @kiara_wael. I may not be diagnosing the problem correctly, but it seems to me that this issue only occurs when there are color bombs on the board with Dachs. I passed the level with Dachs when there were no color bombs on the board. I hope the Studio can figure this out so it doesn't keep happening, especially if they are planning more special events with Dachs.