At the moment I am recieving invitations to watch an ad for extra moves or to start a level with a booster but as soon as I accept the game crashes. Can someone look into this please?
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Please Check app update - Log out game - Restart Device - Open game and Log in.
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Please keep your game up to date.
Besides the above mentioned troubleshooting tips please check some additional tips in this link.
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@dyingbrain Hi and welcome. Please do the standard trouble shooting tips ands see if this solve your problem
Check your device and game are up to date and log out and restart you device and log back in
If this does not resolve your issue can you let us know if this is all videos or just a certain video
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The video ad feature is still a test feature, which means it's still not complete to be fixed to everyone mostly.
This also means that the video ad feature will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.
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Thanks for the tips but no luck so far. As far as I can tell it's all ads, I have not been able to view an ad for a few days, crashes to the phone home screen every time. It's very frustrating when I forget not to click 'watch' and crash the game as it takes a minute or so to load back up.
It's not just you, I've had exactly the same problem off crashing when playing video ads for the past two days!
So, I followed the recommended advice, logged out, installed the latest version, restarted, logged back in...
Made absolutely no bloody difference, except that I've now lost all my 120 assorted lollipops that took many months to build up! So, right back to zero. And still crashing on video ads. Not every time, but this has never been a problem until recently.
Hi dear can you please tell us which device you are using to play your game appllication.
Moto G6 plus with all current updates, running Android 9
So, fully updated but still crashes as of this morning. Just click "watch ad" and kaboom, slight pause and then I'm right back at the OS.
Hello @ericfishblud and a very warm welcome to our friendly King Community. I don't have the option to watch ads in the King games so I of course am not experiencing that issue, but I saw another player in Candy Crush Saga is also having the same problem. I will ask the CMs to see if they know of anything that may be causing this issue. In the meantime, Hopefully you can remember not to watch the ads until it is fixed, so you can continue to enjoy the game.
Also, I see you are new to the community so here is a guide to help you explore the various areas here.
Also - if ou would like to get some badges, make sure you check out the fun Halloween contest that is happening across the community and you can find out more about it HERE.
Hi all. Running friends saga on new s20 and having same problem, game crashes whenever I try to watch videos. Have tried everything with no success. Very frustrating, please help
And now bubblewitch3 has started doing the same on my much older Alba tablet. HELP
The Alba tablet is where I I transferred friends saga from if there's any connection
'New ads' seem to work, presumably 'old ads' cause the problem. HELLO IS ANYONE ACKNOWLEDGING THIS PROBLEM OR AM I ON MY OWN?
Hello @malvon and a very warm welcome to our Friendly King Community. The issue has been reported to the game Community Managers, but since it was reported on Friday afternoon, the earliest they will be able to check with the studio is tomorrow, Monday. So please be patient and hopefully we will have more information for you on Monday or Tuesday.
In the meantime, you might want to check out the Halloween contest I mentioned above. It runs until Friday and you can get several fun badges to add to your profile if you participate. You can find out more about it HERE.