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clean cache

tininha1975tininha1975 Posts: 948 Level 4

I would like to know what happens to my game if I clear the cache on my mobile device? Am I at risk of losing any boosters or my progress?

Best Answers

  • Werner_CichyWerner_Cichy Posts: 26,345 Crushing Legend
    Accepted Answer

    No, it shouldn't be a problem. However, it has happened before that the daily bonus was reset. However, it is not certain whether the cache was found. I have never had problems with the Android device before

    Accepted Answer



         The last completed Levels              

       
         Candy Crush Saga , Level 9215
         Candy Crush Friends Saga , Level 4260
         Candy Crush Soda Saga , Level 4350
        
     Papa Pear Saga , Level 108
         Diamond Diaries Saga , Level 100
         Pet Rescue Saga , Level 45
         Blossom Blast Saga , Level 25 
         Bubble Witch 3 Saga , Level 19 
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  • Hey! Would you like to give us your opinion?

  • wykoonwykoon Posts: 6,422 Community Hub Moderator
    Accepted Answer

    Hello there @tininha1975 and good day to you.

    I wish to add on that I'm using Android phone and I have been clearing cache after I've played CCS game. I'm using the cleaner app to do clear the overall cache of the phone instead of the app and I've not experience any missing boosters or progress.

    If you wish to clear the cache of the specific app, please be careful for not opting the clear data accidentally as you may be at risk to lose all your earned boosters.

    Please let us know if you need help with other issues in the game.

    Happy gaming and thank you 😉

    Accepted Answer

    New to this Community? 🤔Here's a guide to help you 🧭

    Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯

    For German, French and Spanish speakers, head to our International Corner 🌍

    🤣😂Humour us! Share your funny stories here 😂🤣

    Just Play. Have fun. Enjoy the Game 🎮


  • wykoonwykoon Posts: 6,422 Community Hub Moderator
    Accepted Answer

    Hey there @tininha1975 you're welcome.

    Clearing cache is to delete temporary files in your phone to boost the phone's performance i.e. run faster. It has nothing to do with not having special events in your game. The special events are made available to randomly selected players to ensure that different players have different gaming experience. For example you may have the special event that I don't have and vice versa. So just continue playing the game with the existing event in your game and hopefully, you will receive other events in the future.

    Thank you again for asking the question and I hope my answer have given you further insights.

    😊

    Accepted Answer

    New to this Community? 🤔Here's a guide to help you 🧭

    Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯

    For German, French and Spanish speakers, head to our International Corner 🌍

    🤣😂Humour us! Share your funny stories here 😂🤣

    Just Play. Have fun. Enjoy the Game 🎮


Answers

  • Werner_CichyWerner_Cichy Posts: 26,345 Crushing Legend
    Accepted Answer

    No, it shouldn't be a problem. However, it has happened before that the daily bonus was reset. However, it is not certain whether the cache was found. I have never had problems with the Android device before

    Accepted Answer



         The last completed Levels              

       
         Candy Crush Saga , Level 9215
         Candy Crush Friends Saga , Level 4260
         Candy Crush Soda Saga , Level 4350
        
     Papa Pear Saga , Level 108
         Diamond Diaries Saga , Level 100
         Pet Rescue Saga , Level 45
         Blossom Blast Saga , Level 25 
         Bubble Witch 3 Saga , Level 19 
         Farm Heroes Saga, Level 2

                         



  • Freddy_Freddy_ Posts: 48,412 Sweet Legend

    @tininha1975 Hi and welcome, AS @Werner_Cichy Has said clearing your cache you should not lose any progress or boosters, just make sure you have signed out the game so it has saved before doing this. DO NOT clear DATA as this is where your boosters are stored and you will LOSE your boosters if you do this

    Iphones you are unable to clear the cache and can only do this via safari browser

    Thank you

  • wykoonwykoon Posts: 6,422 Community Hub Moderator
    Accepted Answer

    Hello there @tininha1975 and good day to you.

    I wish to add on that I'm using Android phone and I have been clearing cache after I've played CCS game. I'm using the cleaner app to do clear the overall cache of the phone instead of the app and I've not experience any missing boosters or progress.

    If you wish to clear the cache of the specific app, please be careful for not opting the clear data accidentally as you may be at risk to lose all your earned boosters.

    Please let us know if you need help with other issues in the game.

    Happy gaming and thank you 😉

    Accepted Answer

    New to this Community? 🤔Here's a guide to help you 🧭

    Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯

    For German, French and Spanish speakers, head to our International Corner 🌍

    🤣😂Humour us! Share your funny stories here 😂🤣

    Just Play. Have fun. Enjoy the Game 🎮


  • tininha1975tininha1975 Posts: 948 Level 4

    thanks for the answer Wykoon, I would like to know just one more thing, what is the need to clean the game's cache? Is it because of this (that I don’t clean the cache) that I don’t receive the special events?

  • wykoonwykoon Posts: 6,422 Community Hub Moderator
    Accepted Answer

    Hey there @tininha1975 you're welcome.

    Clearing cache is to delete temporary files in your phone to boost the phone's performance i.e. run faster. It has nothing to do with not having special events in your game. The special events are made available to randomly selected players to ensure that different players have different gaming experience. For example you may have the special event that I don't have and vice versa. So just continue playing the game with the existing event in your game and hopefully, you will receive other events in the future.

    Thank you again for asking the question and I hope my answer have given you further insights.

    😊

    Accepted Answer

    New to this Community? 🤔Here's a guide to help you 🧭

    Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯

    For German, French and Spanish speakers, head to our International Corner 🌍

    🤣😂Humour us! Share your funny stories here 😂🤣

    Just Play. Have fun. Enjoy the Game 🎮


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