I didn't receive the package hours

r17sp

this is the second time that i buy the R $ 129.00 package and I do not receive the 1 hour to play that is in this package. what are you going to do to refund these 2 hours that you didn’t deliver ????

Freddy_

@r17sp Hi and welcome.

The community can not deal with purchase issues as it contains your personnel data

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Alyssia93

so the game glitched or something because I beat level 660 and when it was putting the rest of my moves as bombs it sent me to my home screen and when I went back into it it didn't give me my purple box it just went right to level 661

Freddy_

@Alyssia93 Hi and welcome, Not sure what you mean regarding purple box can you post a screenshot and may be able to advise you better

Thank you