I just bought $12 of extras to help get through 1455 and none of it worked to clear bottom two rows

Nancy_Taylor-3

I just bought $12 of help to get through 1455 and none of the extras cleared last 5 jelly. Something is wrong with this game.

Freddy_

@Nancy_Taylor-3 Hi and welcome,

Do not know what you purchased or if there was an error or not as you can make purchases that will not ensure you complete a level, but if you think there was an issue you will need to contact customer support as the community cannot help with purchase issues as it contains your personnel data

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps