Just paid 4.99 for an hour of lives and 39 gold, ONLY GOT THE GOLD! NO INFINITE LIVES!

azraelsmom

Very upset. Dont ask me to force close the app or uninstall and reinstall, or update because I have done all of that. I want an immediate refund!

Freddy_

@azraelsmom Hi and welcome.

Sorry to hear this has happened to you but The community cannot deal with purchase issues as it contains your personnel details

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps