Didn’t get my candy box rewards

Deanna414

I didn’t get my rewards for completing the candy box and for the F5 when I hit 7000 points today, can you please help me or adjust with this for me. I was looking forward to my reward! this is the first ever and I would like to have it fixed please. thank you☺️ Also whenever I try to use my gold bars today they weren’t registering so I don’t know if there’s a problem with this system I know that I restarted my phone earlier today so it can’t be that. please help me thank you!

DieOmimi

Hi @Deanna414 Welcome to our sweet and helpful community. You are here on the page of Candy Crush Friends.

I'm sorry you didn't get your rewards in Candy Crush. 

Can you please ask your question again in Candy Crush, here: Support — King Community

Today, there is no community manager present who can move your question to the right area.

If you have some patience, we can postpone it tomorrow. Please let me know if there is still some time left. thanks.

DieOmimi

@kiara_wael @Freddy_ can you help the player? 

kiara_wael

Thanks @DieOmimi

There is also a graphics issue that causes some problems with the graph that shows your progress. to check if you have this you would need to add your team scores up to see if you have reached the 7000 target. If your team has not reached the target due to the issue please note that the scores in this case are counted in the background and if your team reaches the target in the given time you will receive you rewards.

Please check out the additional article below to ensure you have done all the updating steps required

https://community.king.com/en/candy-crush-saga/kb/articles/167-update-fantastic-five-has-had-an-upgrade

and If you miss a reward from any other feature, please report this to our Player Support Team here, 

The screen shots are from all stats features and there are no rewards given from those.