Stuck in downloading again!

CarolSW

Hi, game is stuck in downloading again

Lola_Pop

Hello @CarolSW !

I'm sorry to hear you've having trouble with your game- let's see if we can help you out!

Are you playing on a mobile phone, a tablet or on a PC or laptop? Can you please tell us some more?

I'll tag our Friends Mods @DieOmimi and @gr33n3y3z

CarolSW

Hi, I’m playing on an iPad Pro, game seems OK on iPhone. My iOS is the latest version. I have logged out and in again with no change. Hope this helps.

Spinnifix

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1838131#Comment_1838131

Hello and welcome

Do you have a secure internet or WiFi connection? I would recommend clearing the cache and opening it again! Otherwise, please get in touch!

DieOmimi

@CarolSW Is your version iOS 13?

I ask because the studio investigates some errors that only occur with the iOS 13 version. The error you report is not yet known there.

CarolSW

Hi, it’s iOS 15. It was about two weeks ago when there was the same problem and my iOS then was version 14. I’ve not used iOS 13 for a long time.

I have also cleared my cache etc but to no avail!

CarolSW

In answer to a previous question, yes I have a secure internet connection.

Grumpy_Old_Man

When you say downloading, is that trying to collect a reward? Or is it simply trying to log into the game?

DieOmimi

@CarolSW can you please try the following steps from the standard troubleshooting, thank you:

Please try all the options below to resolve the issue:

• Look for any updates for your device and the game app.
• Force close all apps and restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
• Make sure that you have sufficient memory free on your device. We normally recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
• As a last resort, we can try deleting and reinstalling the game as it usually fixes most issues. Simply make sure that your game is safely backed up to your King or Facebook account before proceeding with this step.*

*Please also note that any boosters or extra lives stored in the game may also be lost during this process, so it's worth trying to use them up before reinstalling.

CarolSW

Hi, I did all these steps before I posted my problem, sorry if I didn’t make this clear.

CarolSW

Grumpy_old_man. I’m logged in but when selecting a character all I get is a green bar with the word downloading