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Game going back to home screen.

MasonmagooMasonmagoo Posts: 13 Level 2

Once again after an update and new challenges or games added I can't access the game. I'm only able to get as far as the game board or the daily reward screen before my game goes back to my home screen. Frustrating as it happens frequently. Especially after an update or added games on the board. I've done all of the troubleshooting suggestions with no luck. This is a game bug that should be addressed. Or perhaps not add extras to or update the game until the bug is fixed. I play on my iPad. It's been 3 days now that I can't play. It needs to be fixed. King is aware of this bug and have been addressing it going back quite awhile. 😑

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Answers

  • Hey! Would you like to give us your opinion?

  • Lola_PopLola_Pop Posts: 9,469 Community Manager

    Hello @Masonmagoo !

    I'm sorry to hear this. Can you please give us the model of your iPad? Do you have at least 2 GB free memory space on your device? πŸ˜…

  • MasonmagooMasonmagoo Posts: 13 Level 2

    I have an iPad mini 3 or 4 not sure of the model. I have plenty of space on it. It only have this problem when it has updated or new games or challenges are added to it. It was updated yesterday. I couldn't play yesterday or today. I tried closing the app, shutting off my iPad and turning it back on.

    I have no problems with the game until an update or special game or whatever they're called. And I noticed new games within the game are showing which seems to be part of the problem.

  • gr33n3y3zgr33n3y3z Posts: 9,095 Level 5
  • Grumpy_Old_ManGrumpy_Old_Man Posts: 582 Level 4
    Accepted Answer

    Some times I lose levels because my internet connection drops out. If I have a connection after completing say level 1000 and then it drops out, sometimes any levels completed after that are not saved.

    Accepted Answer
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