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The Candy Crush Friends app Freezes!!

Mistyfan Posts: 111 Level 3

Guys plz help!

Everytime I lose a level, I choose an option where u can watch ads to play on, but after the ad is done, it starts to freeze then it goes off, then it comes back on again. If I win or lose the same level, it'll make my characters to start downloading again!! Can anyone plz fix the problem??🥺


  • DieOmimi
    DieOmimi Posts: 29,435 Friends Moderator
    edited January 2022

    Hi @Mistyfan Welcome to our community. You are here at Candy Crush Friends. Nice that you found your way here.

    Please try the standard troubleshooting steps, even if you may have tried individual steps before: 

    - check your free memory on your device, you need at least 2 GB

    - check for updates for your game and run them

    - clear the cache

    - Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.

    Also make sure you have a fast and stable internet connection.

  • MountainMom
    MountainMom Posts: 7,105 Friends Moderator

    Hello @Mistyfan,

    Here is another link to help you resolve issues with your game freezing. More tips can be found on the main Support page for this game at this link.

    We are here to help. Let us know whether or not your problem gets resolved with these tips.

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