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Gold bar's

softail013
softail013 Posts: 4

Level 1

Today purchased gold bar's I get a error something went wrong. I was charged for them this also happened on Feb 28. Something is wrong with the purchased I shouldn't be charged and receive no bar's. James Geiger 3/11/22 Help

Answers

  • DieOmimi
    DieOmimi Posts: 42,651

    Hi @softail013 welcome to our community.

    Purchases and receipts of purchase contain very personal data that may not be displayed in public.

    I'm sorry what happened to you. We have here a help what you can do in your case. Sequence of the green font:Β i-made-a-purchase-but-did-not-receive-my-stuff-read-here-on-how-to-proceed

    Thank you for finding your way here.

  • JenRizzy15
    JenRizzy15 Posts: 0

    Newbie

    Help please. I purchased gold bars. Received an error but was charged twice any Received no gold bars.

  • me6412
    me6412 Posts: 9,639

    Hello my friend and welcome to the Community,

    I understand your issues and frustration as there has been some difficultie's with purchasing item's and the Support Team has been working to correct this problem and to fix these issues, although we here in the Community can not help you with in game feature's or purchase's you can report them to (Player Support) you can find on the right hand side of this screen under (Quick links) scroll down until you see (Support) then click on this feature (Support) when the screen come's up follow the instruction's and explain your issue's and problem's and make sure you enter your email address as this is how they will contact you....through your email address.....

    Hope this helps you out my Community friend πŸ˜‰πŸ’―

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