Why are no new levels appearing

jeanps

Hi@Lola_Pop

I'm sitting on level 5220

But when I tap to progress to the next episode I get this screen - which as you can see has no games to play......any idea what is happening?

Many thanks for any help you can give me...

MountainMom

@jeanps, Typically, 20 new levels are added each week. Not all devices or platforms get the same new levels at the same time. For example, some players only received levels 5181-5200 today. So, please be patient. Twenty more levels will arrive soon!

jeanps

Thanks @MountainMom

My game has been sitting at this level for some time......then suddenly it allowed me to progress but didn't have any games to play, which is a new feature for me 😲

I quite understand that patience is a virtue! And I will wait patiently for new levels to arrive....

Thanks for the fast response

Lola_Pop

Hello @jeanps !

This may be related to something the Studio is investigating at the moment- lemme ask the Friends team 😊

Lola_Pop

Dear @jeanps , can you please tell me which version you're on?

Andres-2

@Lola_Pop Rarely does this problem occur when entering the game.

A discussion that when I reach the end of the map

https://community.king.com/en/candy-crush-friends-saga/discussion/366130/new-levels

A video that when you enter the game.

https://we.tl/t-qzp9iGBNm0

jeanps

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2114536#Comment_2114536

Hi @Lola_Pop My version is 1.76.6

Lola_Pop

Hello @jeanps !

Thanks a lot! The Friends team fixed it yesterday for you- have you noticed any change? If not, please log out and back again- it should be solved 😊

jeanps

Hi @Lola_Pop

Nothing had changed so I logged out and in.

Still no change. Now sitting at an 'end of the road' sign.

Oddly, I have played up to level 5221, but my screen has me sitting on level 5200 with the 'end of the road' sign. So somewhere a completed episode is not appearing.

I've also off loaded the app and reinstalled but nothing changed except........................I have now also lost the ability to play Dach Delivery. This is the screen I'm getting for that.

Any help would be much appreciated.

Sa5220

I am also having this same problem. Has been occurring for a couple of weeks. I used to be able to sign out and then sign on a couple of times to advance to next level but now even that doesnt work. I am using an iPhone.

jeanps

Hi @Sa5220 and @Lola_Pop

I've been stuck on level 5220 for some weeks now. Obviously I am not alone. I'm on an iPad and the version is 1.76.6

The side games appear (eg. Rachel and Dach) but no new levels

Any hope of some new levels soon?