Why has the game been sending me back to level one after I have reached level 463

Abbeylane_1

Why has the game been sending me back to level one after I have reached level 463 in the game already?

MountainMom

Hello @Abbeylane_1 and Welcome to our Friendtastic community! We are glad you found your way to our CCFS forum.

I am sorry to hear that your game keeps returning you to level 1. This has happened to other players, so we have some tips The following information was found in the Experiencing issues with the game? Check here before posting! section above. The bold green text are hyperlinks to other pages in our forum. Please let me know if the information helps.

"If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored. Visit also our Help Center for more articles on the same topic HERE."

sharkeymw

@Abbeylane_1 -- make sure you are logged into your proper profile. It does that to me if I log out of my profile.