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Progress on challenge and extras gone

Lil'_MommaLil'_Momma Posts: 25 Level 2

When I logged onto my Friends game today, I was dismayed to see my progress in the Chef Olivia challenge was gone! Also missing was Dach's delivery service and sweet rewards.

Why did this happen?

Please advise.

Best Answers

  • DieOmimiDieOmimi Posts: 21,019 Friends Moderator
    Answer โœ“

    Hi @Lil'_Momma Welcome to our community at Candy Crush Friends Saga.

    I'm sorry for what happened.

    Please try the following:

    - clear the cache when playing on a mobile deviceย 

    - Force close all apps to free up memory

    - Turn off/shut down your device completely to keep it off for at least 10 seconds

    - After turning on, go to the app and before you go into the game, go to Settings, Help button (the icon is a question mark). This retrieves the most up-to-date information from the server. You can close the help pages again. Then go into the game and see if the events are back.

    If necessary, repeat these steps a few times.

    Please let me know if it helped.

    Thanks.

    Answer โœ“
  • Lil'_MommaLil'_Momma Posts: 25 Level 2
    Answer โœ“

    Thanks for the prompt reply!

    The issue has been resolved.

    Answer โœ“

Answers

  • DieOmimiDieOmimi Posts: 21,019 Friends Moderator
    Answer โœ“

    Hi @Lil'_Momma Welcome to our community at Candy Crush Friends Saga.

    I'm sorry for what happened.

    Please try the following:

    - clear the cache when playing on a mobile deviceย 

    - Force close all apps to free up memory

    - Turn off/shut down your device completely to keep it off for at least 10 seconds

    - After turning on, go to the app and before you go into the game, go to Settings, Help button (the icon is a question mark). This retrieves the most up-to-date information from the server. You can close the help pages again. Then go into the game and see if the events are back.

    If necessary, repeat these steps a few times.

    Please let me know if it helped.

    Thanks.

    Answer โœ“
  • Lil'_MommaLil'_Momma Posts: 25 Level 2
    Answer โœ“

    Thanks for the prompt reply!

    The issue has been resolved.

    Answer โœ“
  • DieOmimiDieOmimi Posts: 21,019 Friends Moderator

    That's great @Lil'_Momma. I wish you a nice day and happy crushing. ๐Ÿ˜

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