Progress on challenge and extras gone

Lil'_Momma

When I logged onto my Friends game today, I was dismayed to see my progress in the Chef Olivia challenge was gone! Also missing was Dach's delivery service and sweet rewards.

Why did this happen?

Please advise.

DieOmimi

Hi @Lil'_Momma Welcome to our community at Candy Crush Friends Saga.

I'm sorry for what happened.

Please try the following:

- clear the cache when playing on a mobile device 

- Force close all apps to free up memory

- Turn off/shut down your device completely to keep it off for at least 10 seconds

- After turning on, go to the app and before you go into the game, go to Settings, Help button (the icon is a question mark). This retrieves the most up-to-date information from the server. You can close the help pages again. Then go into the game and see if the events are back.

If necessary, repeat these steps a few times.

Please let me know if it helped.

Thanks.

Lil'_Momma

Thanks for the prompt reply!

The issue has been resolved.

DieOmimi

Hi @Lil'_Momma Welcome to our community at Candy Crush Friends Saga.

I'm sorry for what happened.

Please try the following:

- clear the cache when playing on a mobile device 

- Force close all apps to free up memory

- Turn off/shut down your device completely to keep it off for at least 10 seconds

- After turning on, go to the app and before you go into the game, go to Settings, Help button (the icon is a question mark). This retrieves the most up-to-date information from the server. You can close the help pages again. Then go into the game and see if the events are back.

If necessary, repeat these steps a few times.

Please let me know if it helped.

Thanks.

Lil'_Momma

Thanks for the prompt reply!

The issue has been resolved.

DieOmimi

That's great @Lil'_Momma. I wish you a nice day and happy crushing. 😍