Candy Crush Friends Saga

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Candy Crush Friends Saga

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My Daily Quest is not restart

My Daily Quest is no problem when I start playing this game. But today it's not restart, it remains the same with yesterday completed one. Who have this problems before and any solutions @DieOmimi @MountainMom ?

FYI I still new to this game and just start playing this game 3 days ago.

Accepted answers

Hello @teeweiping,

Some of the issues encountered by players can be related to their device instead of the game. So, here are some standard troubleshooting measures:

- Check the amount of free memory on your device. You need at least 2 GB.

- Check if there are updates to your CCFS app. If so, run them. I have my game set to automatic updates and am currently on version 1.95.2

- Clear the cache (don't clear data!) when using a mobile device. We warn against clearing your data because that is where your boosters are stored.

- Force close all apps and then turn off your device. Keep it off for at least 10 seconds (some recommend a full minute) before restarting your device and launching your game.

- If these steps don't solve the problem, do you have the option to login on a different device to see if your Daily Quests appear on the other device?

Let me know your results. If the problem is not associated with your device and is instead associated with your King account, then you will need to contact the King customer support team.

All comments

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2554675#Comment_2554675

I don't understand your saying. Please obey the rules here and post your comments in English language.

bonjour moi aussi j ai eu le même bug faut attendre que le bug passe

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2529303#Comment_2529303

@DieOmimi It won't work for me as there is a problem on my device that is no enough phone memory.

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2529695#Comment_2529695

I have login on a different device and got the new daily quest. So the problem is my device no enough of memory. It's a shame as I have to uninstall CCS some days later on. I have to use up all my booster before I uninstall it.

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2529695#Comment_2529695

How to check my game's version? I just updated it now.

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2529695#Comment_2529695

Ok. I will try those steps and let you know the results soon.

Hello @teeweiping,

Some of the issues encountered by players can be related to their device instead of the game. So, here are some standard troubleshooting measures:

- Check the amount of free memory on your device. You need at least 2 GB.

- Check if there are updates to your CCFS app. If so, run them. I have my game set to automatic updates and am currently on version 1.95.2

- Clear the cache (don't clear data!) when using a mobile device. We warn against clearing your data because that is where your boosters are stored.

- Force close all apps and then turn off your device. Keep it off for at least 10 seconds (some recommend a full minute) before restarting your device and launching your game.

- If these steps don't solve the problem, do you have the option to login on a different device to see if your Daily Quests appear on the other device?

Let me know your results. If the problem is not associated with your device and is instead associated with your King account, then you will need to contact the King customer support team.

@DieOmimi @MountainMom Today my daily quest not restart again. I don't know what the problem is because I'm sleeping when the timer hit 00:00. So I'm not sure if it's fail to reset at that time. Can I try the standard troubleshooting steps? May I ask you to show me all the steps?

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2529303#Comment_2529303

I see. I will try this. I just seldom play the new levels recently because need to participate in the fun contest from King community.

Other question is: do you know how to solve the problem of black screen when opening the game once and for all? My game sometimes after opening will stay as black screen without loading and I have to clear cache and then open again. Sometimes it won't work and I have to restart my phone. I find this troublesome. Or maybe because my phone space is too low or low in RAM?

@teeweiping, the Mystery Chest appears almost daily. I always play until I reach the key and open the chest. Then I take a break. Go back into the game 2 hours later and play a (new) level again. For me, it almost always works that Dachs appears again and offers a mystery chest.

Try this strategy and tell me if it works the same way for you.

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2528663#Comment_2528663

Ok, thanks.

@teeweiping, your question includes its answer -- the mystery chest appears randomly, often on new episodes.

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2528255#Comment_2528255

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2528480#Comment_2528480

It is restart for today. And do you all know when is the mystery chest appears? Is it appears randomly on new level?

@teeweiping, my colleague has already answered you. Is everything okay with your game again or do you still need help?

@teeweiping, the Daily Quests restart at the same time everyday for me (midnight in my time zone). When you open your "Quests" feature, you can see how much time remains before they reset. Has your timer hit 00:00 and failed to reset? If so, please try our standard troubleshooting steps and let me know if you get new quests.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Hello @teeweiping,

Some of the issues encountered by players can be related to their device instead of the game. So, here are some standard troubleshooting measures:

- Check the amount of free memory on your device. You need at least 2 GB.

- Check if there are updates to your CCFS app. If so, run them. I have my game set to automatic updates and am currently on version 1.95.2

- Clear the cache (don't clear data!) when using a mobile device. We warn against clearing your data because that is where your boosters are stored.

- Force close all apps and then turn off your device. Keep it off for at least 10 seconds (some recommend a full minute) before restarting your device and launching your game.

- If these steps don't solve the problem, do you have the option to login on a different device to see if your Daily Quests appear on the other device?

Let me know your results. If the problem is not associated with your device and is instead associated with your King account, then you will need to contact the King customer support team.

All comments

@teeweiping, the Daily Quests restart at the same time everyday for me (midnight in my time zone). When you open your "Quests" feature, you can see how much time remains before they reset. Has your timer hit 00:00 and failed to reset? If so, please try our standard troubleshooting steps and let me know if you get new quests.

@teeweiping, my colleague has already answered you. Is everything okay with your game again or do you still need help?

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2528255#Comment_2528255

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2528480#Comment_2528480

It is restart for today. And do you all know when is the mystery chest appears? Is it appears randomly on new level?

@teeweiping, your question includes its answer -- the mystery chest appears randomly, often on new episodes.

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2528663#Comment_2528663

Ok, thanks.

@teeweiping, the Mystery Chest appears almost daily. I always play until I reach the key and open the chest. Then I take a break. Go back into the game 2 hours later and play a (new) level again. For me, it almost always works that Dachs appears again and offers a mystery chest.

Try this strategy and tell me if it works the same way for you.

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2529303#Comment_2529303

I see. I will try this. I just seldom play the new levels recently because need to participate in the fun contest from King community.

Other question is: do you know how to solve the problem of black screen when opening the game once and for all? My game sometimes after opening will stay as black screen without loading and I have to clear cache and then open again. Sometimes it won't work and I have to restart my phone. I find this troublesome. Or maybe because my phone space is too low or low in RAM?

@DieOmimi @MountainMom Today my daily quest not restart again. I don't know what the problem is because I'm sleeping when the timer hit 00:00. So I'm not sure if it's fail to reset at that time. Can I try the standard troubleshooting steps? May I ask you to show me all the steps?

Hello @teeweiping,

Some of the issues encountered by players can be related to their device instead of the game. So, here are some standard troubleshooting measures:

- Check the amount of free memory on your device. You need at least 2 GB.

- Check if there are updates to your CCFS app. If so, run them. I have my game set to automatic updates and am currently on version 1.95.2

- Clear the cache (don't clear data!) when using a mobile device. We warn against clearing your data because that is where your boosters are stored.

- Force close all apps and then turn off your device. Keep it off for at least 10 seconds (some recommend a full minute) before restarting your device and launching your game.

- If these steps don't solve the problem, do you have the option to login on a different device to see if your Daily Quests appear on the other device?

Let me know your results. If the problem is not associated with your device and is instead associated with your King account, then you will need to contact the King customer support team.

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2529695#Comment_2529695

Ok. I will try those steps and let you know the results soon.

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2529695#Comment_2529695

How to check my game's version? I just updated it now.

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2529695#Comment_2529695

I have login on a different device and got the new daily quest. So the problem is my device no enough of memory. It's a shame as I have to uninstall CCS some days later on. I have to use up all my booster before I uninstall it.

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2529303#Comment_2529303

@DieOmimi It won't work for me as there is a problem on my device that is no enough phone memory.

bonjour moi aussi j ai eu le même bug faut attendre que le bug passe

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2554675#Comment_2554675

I don't understand your saying. Please obey the rules here and post your comments in English language.

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Discussions
Latest news about Candy Crush Friends Saga
Support
Get help & check the FAQs
Contests
Win Gold Bars and more!
Ideas
Help us make the game even sweeter!
Level Help & Tips
Help for tricky levels!

Recent Announcements

🚨 Another Fix is Coming Soon: Events disappeared
Hi there! 👋 We’ve had a few unexpected hiccups that caused some events to disappear earlier than planned. The Studio team has tackled the issue, and everything should now be back to normal! 🕵️‍♀️ If you’re still experiencing the problem, please let us know in the comments so we can take a closer look. Our sweetest…
🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Candy Crush Friends Saga?
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of November 25, the latest level available is 9040. Enjoy the new content and have a sugar-crushing day! 🍭