Ongoing issue on Apple iOS: What to do if my game crashes!

Snow_Rider

We've been informed that some players are recently experiencing crashing issues in their games.

This is caused by a change in Apple's change in some of its software versions (affected versions: 15.6, 15.6.1, 15.7, 15.7.1, 15.7.2)

But don't worry- here's how you can fix the problem and get back to your game:

1. Back up your device using iCloud or your computer.
2. Plug your device into power and connect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. If you see more than one software update option available, choose 15.7.3, 16.0 or higher
5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now.

For more information, please visit Apple support pages.

Thanks for your collaboration, and for playing our games 🤩

giulya73

why i don't get help from the team on iphone app???? i have king account no facebook

MountainMom

Hello again @giulya73, this question does not belong in this thread. As a first step, you should review our existing list of questions and resources in the "Read before posting!" CCFS Support section. You may find that your question has already been asked and answered. If you have a unique question, then please use the "Ask a question" or "+" button to post a new question. Otherwise, we may not see it in a timely manner. I believe I have already answered your question regarding sending and receiving lives from friends.