All my hammers are gone

Solarwave

Oh boy, I guess am having bad luck today. I signed in to Candy Crush Friends with my king account and all my lollipop hammers are gone. What happened? I had 81 pink hammers, 28 stripped hammers and 50 wrapped hammers.

DieOmimi

@Solarwave because progress is synchronized across different platforms. However, your lollipops are only connected to your device AND your profile. 

The reason is that progress must always be there when you are online.

You can also play offline. Then you can only use the lollipops you see. In other words, the ones that have been won in your profile and your device.

I use a translator and hope that it could be "explained" correctly.

Please ask again if something has been translated incorrectly. 

DieOmimi

Hi @Solarwave you weren't logged in with your King-Account before? On which account did you have 81 pink hammers, 28 stripped hammers and 50 wrapped hammers?

Maybe this article from our Help Center will help you: why-can-t-i-find-my-boosters

Please read it and try the recommended steps. Thanks.

Solarwave

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2756997#Comment_2756997

Well, usually am signed into Facebook, but the rest of my progress is there. Why does the place am signed into affect my hammers but nothing else?

DieOmimi

@Solarwave because progress is synchronized across different platforms. However, your lollipops are only connected to your device AND your profile. 

The reason is that progress must always be there when you are online.

You can also play offline. Then you can only use the lollipops you see. In other words, the ones that have been won in your profile and your device.

I use a translator and hope that it could be "explained" correctly.

Please ask again if something has been translated incorrectly.