Booster

lugoc2000

Good morning, I changed my phone and I lost boosters, only 3 appear and very few, what can I do or how can you help me to recover them. thank you so much

DieOmimi

Hi @lugoc2000 warm welcome!

Boosters (lollipops of all variants) are only stored on the device on which you won them. Your game progress and gold bars are recorded on King servers, so you can play across devices.

Our information in the Help Center is here: you-started-playing-on-a-new-device

When I buy a new phone, I install the game and log in. While I continue to play on my old phone and use up my boosters, I work out new boosters on the new phone. I play the daily quests on the new phone and pick up the boosters from the Dachs delivery service. 

I hope you still have the app on your old phone and can use this strategy. 

lugoc2000

I don’t have the old phone

DieOmimi

@lugoc2000 I'm sorry you don't have your old phone anymore. You can then only try to win boosters again on your new phone. 

Complete the daily quests and get rewards from the dachs delivery service. 

lugoc2000

Wow, that's too bad, in candy crush soda they gave me support and gave me back boosters free

MountainMom

Hello @lugoc2000, Since you included a screenshot that shows how many boosters you had, I will ask our Support team if they can be added to your game on your new phone. Please be patient.

lugoc2000

good morning, unfortunately there was no willingness to help me. very disappointed, greetings

MountainMom

Hello again @lugoc2000, Have you gotten confirmation that your boosters will not be restored? I submitted the request to have them restored and assumed you would have them back within 24 hours.

lugoc2000

thank you so much. MountainMon I haven't received them yet

lugoc2000

Thank MontainMon. I have already been credited with some boosters, with that I recover 🤪🤪

I take opportunity of your kind attention to ask if I can ask you a question about candy crush soda???

MountainMom

Hello @lugoc2000, there is another forum in this community that is focused on Candy Crush Soda Saga. Please click HERE to get to the Discussion section of that forum. If you have a Support question, click on the "Support" button at the top of that page to post your question.