Need help :(

MountainMom

Hello @_Elisabeth_ , It appears you are not alone! Some players are experiencing this same issue in BW3 and PSS. In these games the "Play" button is not clickable for those players. The Studio is working on the problem. In the meantime, they are asking if the "Play" button is clickable on your new devices?

_Elisabeth_

Hello PlaninskaMama, thank you for your help, I appreciate it.

I can't start the play button on any device, it freezes and I can't do anything anymore, if I click on the button save my progress or log in, I can click on it and click until I pass out and in that case I can click on the settings to report the problem, but if i click on the play button then it freezes, blocks and i just hear the music and i can't click anywhere anymore because the screen is frozen. I uninstalled the games on all devices and the tablet and 2 laptops and two new cell phones.

The game works on two ancient LG G3 mobile phones because I did not log out or uninstall the game on them. If she did that, the same thing would happen !

ID 1670754790

MountainMom

Thanks @_Elisabeth_ , I'll give the team your additional information.

_Elisabeth_

Hi, MountainMom I want to let you know that the game works on Android and much later, that is, only today on Windows, and many thanks for your help! 😍

DieOmimi

@_Elisabeth_ thank you for letting us know that everything is fine now. My colleague @MountainMom will be very happy about it. 

_Elisabeth_

Hi DieOmimi, I'm also happy that now I can finally play my favorite game Friends carefree on all devices.

Once again, many, many thanks for your help, and a big greeting @MountainMom 😍😍😍