HELP! I currently have bubblegum troll game but suddenly am not getting any new games popping up!

susanschriver59801

My game is still not showing the bubblegum levels. It shows the team standing but zero levels are showing up and this is the second day! This is soooo frustrating! The bubblegum troll event is my FAVORITE event! Any updates?

DieOmimi

Hi @kellbell, @susanschriver59801, @Arianna17654, @alesiamoraruu, @Ouch54 our manager @Snow_Rider is still in contact with the studio. As soon as we have up-to-date information, we will share it here. 

Thank you for your patience. 🤗

Snow_Rider

Hi players! Thank you so much for bringing this to our attention. Please rest assured that the Studio is actively investigating this matter. As soon as I have any updates, I'll get back to you!

Thank you for your patience and understanding 🍬

al523

I am having the same problem with Bubblegum game. I have advanced on a new level since yesterday and should have had two to complete, maybe three. It does not load a new game. I have shut down my computer, restarted, cleaned memory, rebooted and still the new games do not load. I have lost points.

itsGaz

I’ve had this same issue for the past few days too ☹️

only 4 days left of the event, so time is running out, already lost a few days.

Andres-2

The studio released an update, I don't know if the problem was resolved. I can't see that I'm at the bottom of the map.

susanschriver59801

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2994969#Comment_2994969

It did not resolve it on my end.

Snow_Rider

Hi everyone! First, a big thank you for your patience. After reviewing the data, it's good news: the Bubble Gum Troll is functioning as intended. However, if you're experiencing difficulties with the event, the Studio has shared a few tips that might help:

• Ensure your Internet connection is stable.
• Close any other running apps and restart the game to help load the event smoothly.
• Update both your game and device to the latest versions for optimal performance.

If you've followed these steps and still encounter issues, please don't hesitate to reach out!

susanschriver59801

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2995107#Comment_2995107

Hello there! I followed all of the recommendations to the letter and I still do not have bubblegum levels showing up. Quite frankly, anytime anyone from King support has had me do this it's never worked. My game is automatically updated so I know its not that. This is really really disappointing. Is anyone else still experiencing this? Any insight would be very much appreciated.

itsGaz

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2995575#Comment_2995575

Yep. Mine has updated and still no bubblegum levels.