Why aren't my special contests showing up?

goomanchoo

This is the third time that no contests have shown up on my account! Why is this still happening? I have two accounts, one that works every time and this one that never works. Can you please explain?

DieOmimi

Hi @goomanchoo thank you for your question. I assume that you are using the latest version of the game on both accounts. 🤔
If you no longer see events in any of your accounts, no problem! Events are part of A/B testing, so they can appear and disappear for different players as we test and improve the experience.
In the meantime, why not check out our competition section in the community? We regularly hold fun contests where you can win great prizes. 🍭
Keep your eyes peeled and good luck!

DieOmimi

Hi @goomanchoo your second account seems to be part of the A/B test. Want to know more about A/B testing? Then check out the explanation from Jessica, Data Scientist:

You can find the complete interview HERE.

goomanchoo

How do I get in touch directly with a customer service person? I have lost hundreds and hundreds of jewels and bonuses Etc and I need to find out why it's all gone. I do not accept that I'm part of some Testing group and that's why everything is screwed up. My email address is …

*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules

MountainMom

@goomanchoo , you can contact customer service by completing the online form at https://soporto.king.com

The first response will be automated, so please reply with your User ID(s) and details about the device(s) on which you play, in addition to your questions regarding special events in your game.