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Purple Profile
little_kay
Posts: 378 Level 3
in Support
Hello everyone! This is just a minor issue - it's not anything that's affecting my playing.
However, I'd like to ask to see if anyone else in the community is having this issue and see what we have in common to try to solve it.
Recently, my profile has been showing purple - here's are some screenshots:
However, after a few moments or when I restart my game, it looks like how it should be:
Is there a reason behind this? It doesn't affect me in any way but I was just curious. Is anyone else experiencing this issue?
Thanks so much!
Best Answer
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Hello @little_kay Hope you are had a great weekend 🤗
I did see that "purple block" as my profile picture few times, but, it is on my iPad though.
The only reason I have noticed for my Avatar to appear like that is when I have slow internet. Once, it has full bars, then it is back to normal.
Just like how we see a "silhouette" instead of our Avatar - when we do not have internet connection, it is just the same (for me at least).
Since it does not affect your game play in anyway, I would just ignore it and enjoy my game. Please do post back if it is affecting your game, so that we can report it to the game In-charge team.
Hope this made sense and clarifies.
Keep having fun in your game(s). Have a wonderful week ahead 🍭 🍭
Answers
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Hi there @little_kay I've not been playing this game for quite sometime but the troubleshooting method i.e. restarting device normally fixes such issue.
Not sure why the avatar turn purple but could be a small glitch as mentioned by MightyWolf and Rajdeeptb 😊
Thanks for sharing ❤️and happy gaming 😉🍭
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Hello @little_kay Hope you are had a great weekend 🤗
I did see that "purple block" as my profile picture few times, but, it is on my iPad though.
The only reason I have noticed for my Avatar to appear like that is when I have slow internet. Once, it has full bars, then it is back to normal.
Just like how we see a "silhouette" instead of our Avatar - when we do not have internet connection, it is just the same (for me at least).
Since it does not affect your game play in anyway, I would just ignore it and enjoy my game. Please do post back if it is affecting your game, so that we can report it to the game In-charge team.
Hope this made sense and clarifies.
Keep having fun in your game(s). Have a wonderful week ahead 🍭 🍭
![[Deleted User]](https://us.v-cdn.net/6030983/uploads/defaultavatar/nDJRQPXW0YSIF.jpg)
