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Purple Profile
little_kay
Posts: 378 
in Support
Hello everyone! This is just a minor issue - it's not anything that's affecting my playing.
However, I'd like to ask to see if anyone else in the community is having this issue and see what we have in common to try to solve it.
Recently, my profile has been showing purple - here's are some screenshots:
However, after a few moments or when I restart my game, it looks like how it should be:
Is there a reason behind this? It doesn't affect me in any way but I was just curious. Is anyone else experiencing this issue?
Thanks so much!
1
Best Answer
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Hello @little_kay Hope you are had a great weekend π€
I did see that "purple block" as my profile picture few times, but, it is on my iPad though.
The only reason I have noticed for my Avatar to appear like that is when I have slow internet. Once, it has full bars, then it is back to normal.
Just like how we see a "silhouette" instead of our Avatar - when we do not have internet connection, it is just the same (for me at least).
Since it does not affect your game play in anyway, I would just ignore it and enjoy my game. Please do post back if it is affecting your game, so that we can report it to the game In-charge team.
Hope this made sense and clarifies.
Keep having fun in your game(s). Have a wonderful week ahead π π
1
Answers
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This is maybe a glitch...
Hi @little_kay,
First off i want to ask you first, did you already see this glitch? or just after you've update the game to the latest version? or before?
Let me know if you want to help you more...
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Hey! I believe that this is a glitch- just a lil minor one. As for the update question, Iβm not quite sure as I play mostly on my windows 10 laptop. Thanks for your help :)
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Hi dear welcome to our community
Its A Glitch Please Update Your Game It will be fixed.
Hope this helps
have fun
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Hi there @little_kay I've not been playing this game for quite sometime but the troubleshooting method i.e. restarting device normally fixes such issue.
Not sure why the avatar turn purple but could be a small glitch as mentioned by MightyWolf and Rajdeeptb π
Thanks for sharing β€οΈand happy gaming ππ
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Thanks everyone for the feedback! π
I was just curious to see if anyone else was experiencing this issue - but your advice has certainty helped! Thanks to all!
Stay sweet!π¬
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Hello @little_kay Hope you are had a great weekend π€
I did see that "purple block" as my profile picture few times, but, it is on my iPad though.
The only reason I have noticed for my Avatar to appear like that is when I have slow internet. Once, it has full bars, then it is back to normal.
Just like how we see a "silhouette" instead of our Avatar - when we do not have internet connection, it is just the same (for me at least).
Since it does not affect your game play in anyway, I would just ignore it and enjoy my game. Please do post back if it is affecting your game, so that we can report it to the game In-charge team.
Hope this made sense and clarifies.
Keep having fun in your game(s). Have a wonderful week ahead π π
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AHHH I get it now! Thanks for your help π You're always so helpful! Will take your advice- stay sweet!
1
![[Deleted User]](https://us.v-cdn.net/6030983/uploads/defaultavatar/n07508I8RNHB9.jpg)
