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Candy Crush Friends app is freezing
Answers
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@RachJain if the boosters were purchased for free in the game, no one will refund them. Some players had success with purchased boosters by complaining to Google by means of proof of purchase. But it is not a guarantee. So the short answer is no.
However, you can participate in our games in the community if you want. We are giving away badges (for the community profile) or gold bars for your game Candy Crush Friends Saga.
The current promotion for gold bars is here: https://community.king.com/en/candy-crush-friends-saga/discussion/366005/comm-pot-of-gold-participate-to-share-300-gold-bars/p1
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Hello @ravii85,
Players have reported several issues since the last update of thr Candy Crush Friends Saga app. We are forwarding the issues to the appropriate person(s) as we learn of them.
In the meantime, have you tried the standard troubleshooting procedures?
- check the amount of free memory on your device -- you need at least 2 GB
- check for and run updates for your device and the game
- clear the cache on mobile devices (on Win / PC this is not possible)
- force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.
- make sure you have a fast and stable internet connection.
We do not recommend uninstalling and reinstalling the app, except as a last resort. This action will cause you to lose all boosters and some special events that are stored locally on your device. Your progress, gold bars, and some special events are not affected because they are stored on the King servers.
Please get in touch if the above steps did not help. Thanks.
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Thank you @ravii85 for sharing your issue and troubleshooting steps. We ask for your patience as the developers solve issues related to the most recent update. In the meantime, I hope you will explore our community and participate in many of the fun contests where you can win gold bars and boosters for your fame, and badges for your community profile. .
