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I can't log in with my Facebook account- Under Investigation!

2456

Answers

  • eharmercollins1970
    eharmercollins1970 Posts: 3

    Level 1

    Ok thank you telling me

  • Lola_Pop
    Lola_Pop Posts: 12,038
    Answer ✓

    Hello Friends!

    Thanks for reporting this issue. ❤️

    The team is aware of it, and the fix is on its way. For now, there's no workaround I'm afraid. Please don't reinstall the app.🙏

    We'll keep you posted! 🤗

  • Lola_Pop
    Lola_Pop Posts: 12,038

    Hello @cricricri !

    Are you trying to log into Facebook, or a King account?

  • spring_queen_18
    spring_queen_18 Posts: 127

    Thanks @Lola_Pop 🤗

  • akwarren06
    akwarren06 Posts: 4

    Level 1

    It started w me losing all my events on Thursday /Friday I think, I emailed support unfortunately I think I received a automated msg that I responded to and I think I received another automated msg, I thought something was up when I had many days left when Rachel raccoon and my delivery challenge disappeared. Then this exact thing happened w the inability to connect. I wonder if they would’ve looked into the original issue if they would have found that a bigger one was coming, since I lost bits and pieces before I just couldn’t log in at all. Hope it’s fixed soon! Sadly I kinda happy I’m not the only one so it hopefully get resolved! Happy crushing 🍭🍬🍭🍬

  • cricricri
    cricricri Posts: 11

    Level 2

    Both ways. Woth facebook says some error and with king account that it doesn't exist 🤔

  • Amoonmoon
    Amoonmoon Posts: 26,440

    I can't go through Elvis either.

    Screenshot_20220406_055417_com.king.candycrush4.jpg
    Screenshot_20220406_055425_com.king.candycrush4.jpg


  • Amoonmoon
    Amoonmoon Posts: 26,440

    @Lola_Pop

    This app is still in development mode

    And you don't have access to it.

    You can switch to a registered test account or request

    On permissions from an app administrator

  • nicky1022
    nicky1022 Posts: 3

    Level 1

    I cannot connect my FB anymore. I get an error message about the app being in testing mode or something like that. I've deleted and reinstalled the game. Same with FB no change. What gives???

  • dananelle
    dananelle Posts: 1,057

    Can’t contact player support as there is no button to talk to them??? I can’t even log into my king account in game at the moment so cannot play!

    grrrrr

Hey! Would you like to give us your opinion?

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