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Jelly queen event
Hi. I have finished level 10 on jelly queen event but it just stays on this level and won’t progress
app is updated and all usual things have been done. I don’t want to reinstall game as I’ve had to do this a few times last couple of months and you lose everything!
in fact every time I update the app something goes wrong 😑
5
Best Answers
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Thanks again. I’ve been playing for years 😊
yes I have done everything needed apart from contact support, which I will do now as it seems an isolated incident
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5
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@dananelle I'm having that same issue too. It's so unfortunate. 🤦
When life gives you lemons make confetti
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Someone once shared this advice 😅 maybe it will help you?
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Sometimes @dananelle you just need to step back a moment, shut the game off, have a glass of wine and then when you are feeling a bit more mellow - turn the game back on and see if you can play a normal level. Maybe see if you can play an earlier level. Or you could just follow @MollyS advice (😆) or contact player support.
😊🐨💕
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Spoken like a true Mod ⬆️ professional yet still sticky cheeky & sweet. 🔥
@dananelle, let me tell you this because @bearwithme is not just awesome disco balls 🤩 but also very humble: whatever she advices you should do. All of it!
Actually, Imma go do all what she said too.
You know what doctors say: One glass of wine a day keeps the doctor away... and the haters at bay. 🍷
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@dananelle this happens to me frequently. I play on android phone with limited space. I go into my setting and clear cache. Also I clear the thousands of emails that accrue in a day. Sometimes it helps
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@dananelle whatever you do don't restart your game....you'll lose everything as you already know that smart cookie there hmmmm...I don't like the cookie levels they are ridiculously hard....
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1
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Hi @dananelle did the issue get fixed?
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Nope it just disappeared when event finished. Wasn’t too worried as I got costume on other device 😝
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I had exactly the same on my phone, and did exactly the same as you, I got the costume on my laptop.
2
Answers
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@dananelle have you try logout, clear cache, turn off device, and login again? Try it!
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The game requires massive amounts of memory. Make sure you have plenty of free memory. Min 2GB, but I think you need at least 5GB.
3 -
Thanks again. I’ve been playing for years 😊
yes I have done everything needed apart from contact support, which I will do now as it seems an isolated incident
4 -
5
-
@dananelle I'm having that same issue too. It's so unfortunate. 🤦
When life gives you lemons make confetti
5 -
Someone once shared this advice 😅 maybe it will help you?
3 -
Sometimes @dananelle you just need to step back a moment, shut the game off, have a glass of wine and then when you are feeling a bit more mellow - turn the game back on and see if you can play a normal level. Maybe see if you can play an earlier level. Or you could just follow @MollyS advice (😆) or contact player support.
😊🐨💕
5 -
Spoken like a true Mod ⬆️ professional yet still sticky cheeky & sweet. 🔥
@dananelle, let me tell you this because @bearwithme is not just awesome disco balls 🤩 but also very humble: whatever she advices you should do. All of it!
Actually, Imma go do all what she said too.
You know what doctors say: One glass of wine a day keeps the doctor away... and the haters at bay. 🍷
7 -
@dananelle this happens to me frequently. I play on android phone with limited space. I go into my setting and clear cache. Also I clear the thousands of emails that accrue in a day. Sometimes it helps
3
