Jelly Queen event - Star Chaser

siti_payung · June 2022

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2240316#Comment_2240316

I am trying..I am trying Dani and Nic...hahahaha

gr33n3y3z · June 2022

I feel you @CassD... I had a glitch in my JQ event as well. 😫

Maybe a bit of confetti will cheer you up? It helps me 😅

https://giphy.com/gifs/espncfb-college-football-ncaa-3o6Zt3kGGVGrDAcjZK

me6412 · June 2022

@CassD Guess you haven't gotten a response as of now ? I myself had the same problem and I went back and seen that the game glitched me on level 4 of JQ and I had to replay it again even though I received 3 stars on the first time I played it...glitch wasn't my fault but I knew it would be an act of so many things to go through just to get a character and collect it...sad indeed but I did it... ! 😉😎💯

Lola_Pop · June 2022

Hello, @CassD , and hello, Friends!

First of all-I'm sorry I haven't given you an answer before, dear Cass. I was waiting to see if it was something more general to bring to the Friends team.

Why not give you the costume right away anyhow? Because that is an "emergency solution". The right thing to do is compile the cases and send them to the team, as that is the way they can fix things (they cannot find out why you don't have the costume if you do)

On the other hand, I have noticed that when we send players the costumes from our compensation tool as a gesture of goodwill, they start having more issues regarding costumes in general. So, as I said, it's the last resort.

I should have told you, and I'm sorry I didn't. 🙏

So, all in all: feel free to contact me when you need anything; just take into account that CMs are usually very busy. For costume issues, it's best to contact Player Support directly. They can find the problem and have more resources to help you out in these cases. What @me6412 says about one of the levels having a glitch is quite interesting. Next time, please have a look at the event and see if you can find such a glitch- that will help not only you but everyone, as we can take that glitch to the Friends team, and they can solve it. 😊

CassD · June 2022

Hi @Lola_Pop and all of my dear friends.

I only posted my question because I hadn't received a response and wasn't sure how to.proceed.

I contacted Player Support yesterday and am delighted to report that I now have the Jelly Queen Jubilee costume in my scrapbook.

Thank you to all of those who expressed their concern and gave advice.

DaniTheOG · June 2022

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2240612#Comment_2240612

Yay @CassD, I'm glad you got JQ's new costume.; we you worked so hard for it that it would have been a pity for you not to get it. 🤩 And props to the good people of Friends Support, they are good at the jiggle jiggle, wiggle wiggle. 🙃

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2240482#Comment_2240482

@Lola_Pop, call me overcautious, but I wouldn't be quick to assume that @CassD's issue with the JQ event wasn't part of 'something more general'. As you can see here & in other threads, quite a few players have had either the same issue she did or some other glitch within the event. ⏩️ I, as just one example, had the same issue that was reported here but since I only had the issue when playing on mobile I chose to just play the event on my PC where the issue had not shown up (same applies to quite a few players in the forum & in other forums). There are players who only use mobile to play who might have not had that option.