Candy Crush Friends Saga

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Candy Crush Friends Saga

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Dachs Delivery Service Never Available

Hi folks,

I know that not all events are available to everyone, and I understand the reasons. However, it appears like folks are earning community badges and other major rewards from Dachs' Delivery Service, so it's apparently relatively permanent.

Unfortunately, when I look for how to play, the help article on the event says it's "limited-time, from 17 August to 30 August", which is clearly no longer the case. Is there any way to join a team when you don't have Team access? How can I participate more in the community? I'm an active player and would love to be able to participate in something team oriented. I figured there was a level minimum blocking me, but apparently I passed the actual minimum long ago. How can I join the Delivery Service?

Apologies if these questions have been answered elsewhere, and thanks in advance!

(Below you can see my game screen, with no Team button on the far right.)

Screenshot_20220503-163103_Candy Crush Friends.jpg

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teeweiping

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2514893#Comment_2514893

I just start playing this game and have this feature, thanks for the help. 😊

teeweiping

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2514893#Comment_2514893

Thanks for your remind and help, I only a new player of this game who is curious about this features. Hopefully I won't have this issue when I start playing this game. I heard from rebelchild that we need to be at least 34 lv for this feature to be available, is it true?

MountainMom

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2514875#Comment_2514875

@teeweiping, I don't think there is a minimum level required to get the Dachs Delivery Service event. However, a number of players have recently reported that the event disappeared and later reappeared. They have reported this issue on various devices (mobile, Win 10 or 11). Have you tried to play the game on a different device?

A new DDS event is usually started about every two weeks. The current event ends in a few hours on my tablet. You may need to wait for the next event to see if it appears. In the meantime, try our standard troubleshooting measures:

- Check the amount of free memory on your device. You need at least 2 GB.

- Check if there are updates to your app and run them

- Clear the cache (don't clear data!) when using a mobile device

- Then turn off your device completely to keep it off for at least 10 seconds.

teeweiping

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2190263#Comment_2190263

May I know what is the minimum level for us to receive this feature?

LeFlarcane

Hi @MountainMom, I have the team feature in my game!

Screenshot_20220629_082910_com.king.candycrush4.jpg

MountainMom

Hello @ChrisLutt and @LeFlarcane,

I have reported your issues to our CM, but they will not be received until the next business day. As you can see, this has been a problem for several players, so it may be a systemic problem rather than individual one. Please be patient while your issues are investigated.

LeFlarcane

Hi @MountainMom unfortunately, I don't have the team feature in my game and also the Dachs' Delivery Service event for teams on the same situation. I am using the android phone to play this game and it doesn't appear.

Game ID in CCFS

ChrisLutt

Hello team The Dachs delivery service is currently still 3 days at the start. On my old phone Samsung S8 where I don't play anymore

Candy Crush Friends_2022-05-26-22-06-17.jpg

Candy Crush Friends_2022-05-26-22-05-34.jpg

Candy Crush Friends_2022-05-26-22-05-44.jpg

On my Samsung S21 no team no Dachs' delivery service

Candy Crush Friends_2022-05-27-04-58-27.jpg

ChrisLutt

Hi folks, I'm very disappointed, since I got the new cell phone, the Dachs delivery has stopped and I can't even join the team. everything was fine on the Samsung j5, then on the Samsung Galaxy S8 I was able to join a team and the Dachs' delivery service could come at any time. I waited 7 months and then switched to the Samsung S21. But neither the team nor the Dachs' delivery service has appeared. I'm currently at level 5003. I think the badgers' delivery service locked me out. My User ID 10027539595 I contacted the technical support but they misunderstood me, they only said something about the end of the level and the new one coming soon. I hope for your support.

Pitty_Kitty

Same situation here since teams were ever introduced in the game ,I guess this is a case of features available for some players and not for others but there's still hope that players' test groups may change in the future. Changing account does make Dachs and team appear on my devices but I stopped doing these tricks for badges sake some time ago. It's not worth the risk of merging accounts as a result 😥

Palash_Sarma

No @MountainMom , not available since one year ago...and others costume event

MountainMom

Have you ever had Dachs Delivery Service @Palash_Sarma? We can add you to the list of players who would like to see it in their games. We will get more information from the Technical team.

Palash_Sarma

I used Android phone, i have no Dachs delivery service ..

MountainMom

Thank you for your information, @kiara_wael. Several players have reported this same issue. We will include you in our escalation of thus issue.

kiara_wael

Hi @MountainMom ❤️

I love play CCFS ,unfortunately i have same problem . I use Windows 10 pro . and never get Dachs' Delivery Service. Team or other events. Only i get is new level every Wednesday

My game Id is 1493183697

Thanks in advance

OceanL

@MountainMom Thank you so much! I appreciate you escalating the issue. No worries if it takes a while; I haven't ever had team functionality or the Delivery Service, so I'm not stressed to miss this round! I hope the CM enjoys their weekend.

I'm stoked for the Octopus Adventure, since I just got Olivia's gardener outfit but don't actually have Olivia yet, lol. Fingers crossed!

MountainMom

@OceanL ,

I am glad you will get the Octopus Adventure. Sometimes, not always, these challenges offer a new character, such as Olivia the Octopus, or a new costume for a character.

In the meantime, I have escalated your issue to our Community Manager to see if she can help get the team function in your game. I don't think the issue is related to either of your devices. Our CM is enjoying her weekend, so we might not hear from her until Monday. I appreciate your patience.

OceanL

@MountainMom

Thank you for checking in! In fact, technical support said that I was not going to receive Dachs Delivery Service, which is rather disappointing. I am without the team function and the event itself.

I currently play on a Samsung S8, CCFS version 1.79.1, and I also have the game on a laptop with Windows 10. My User ID is #13227571490 . Happy to have you pursue this! I would love to have the team function. If my device is the problem, I'd hope I could use the feature on my laptop running Windows 10.

Here's my current game, with no team function/Dachs, but I do have the notification for Octopus Adventure in 3 days. Thanks again for looking into this!!!

Screenshot_20220506-113754_Candy Crush Friends.jpg

MountainMom

Hello @OceanL,

I am checking back with you to see if your problem has been resolved. I am hopeful that you will be able to participate in the Dachs Delivery Service that started today for me. It will last 9 day.

If you don't have it (or your team function), please send me you User ID and information about your device and platform.

OceanL

@MountainMom I will certainly give it another try! I went through those steps about 20 times recently (I'm the one that started the thread about my Rachel event vanishing midway through the timeslot) but I'll give it another go or 3. None of my screenshots from then feature the green shield Teams icon either.

I'll reach out to Technical Support and let them know what's going on, and I'll make sure to give them my User ID. I'll update you when I hear back! Thank you.

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Accepted answers

All comments

teeweiping

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2190263#Comment_2190263

May I know what is the minimum level for us to receive this feature?

MountainMom

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2514875#Comment_2514875

- Check the amount of free memory on your device. You need at least 2 GB.

- Check if there are updates to your app and run them

- Clear the cache (don't clear data!) when using a mobile device

- Then turn off your device completely to keep it off for at least 10 seconds.

teeweiping

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2514893#Comment_2514893

teeweiping

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2514893#Comment_2514893

I just start playing this game and have this feature, thanks for the help. 😊

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