"No internet connection found" When try to login

PearlBB22 · December 2018

When I login on my phone (or computer for that matter), I enter my email and it asks for my password. I enter my password and a red bar pops up saying "no internet connection found". I defintiely have the internet on both my phone and computer. I've restarted devices. I've uninstalled the app 10x on my phone and reinstalled and still the same issue. I reset my password, still the same issue. If I type in the wrong password, it says "incorrect password", but if I enter the correct password it says "no internet connection found". Any ideas?

firebombmarkus · December 2018

Hi @PearlBB22 Welcome to the Community 😊

Have you checked to make sure that your router is working properly? It should be if you can play one of the games. Where are you playing the game - mobile or computer? If it's computer, is it with a browser or Windows 10? I'll give you some troubleshooting below to try.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/candy-crush-saga/discussion/246206/ios-devices-action-is-required-on-your-device-regarding-our-games#latest

Android

https://community.king.com/en/candy-crush-saga/discussion/246203/is-your-game-crashing-on-an-android-device#latest

Please let me know if any of this troubleshooting worked for you. Also make sure that you have the latest version of Candy Friends Saga.

Have a great day!

kvanc · December 2018

firebombmarkus said:

Hi @PearlBB22 Welcome to the Community 😊

Have you checked to make sure that your router is working properly? It should be if you can play one of the games. Where are you playing the game - mobile or computer? If it's computer, is it with a browser or Windows 10? I'll give you some troubleshooting below to try.

Browsers
https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
IOS
https://community.king.com/en/candy-crush-saga/discussion/246206/ios-devices-action-is-required-on-your-device-regarding-our-games#latest
Android
https://community.king.com/en/candy-crush-saga/discussion/246203/is-your-game-crashing-on-an-android-device#latest

Please let me know if any of this troubleshooting worked for you. Also make sure that you have the latest version of Candy Friends Saga.

Have a great day!

kvanc · December 2018

I’m having the EXACT same issues. I have all updates for CCFriends (version 1.4.10), and iOS (12.1.1). When trying to access King account it hangs (keeps spinning). You can’t even cancel it - it freezes everything. I have to force close every time. I should also mention that within the last couple weeks I’m also now experiencing difficulties sending and receiving lives. I checked on the king community and see that several other players are also having this issue. I know King is working on that problem at this time, but I still don’t know how to fix the other issues I’m experiencing. I’d be grateful for any help. Thanks!!

firebombmarkus · December 2018

Hi @kvanc and welcome to the Community 😊 Yes, it's still a new game and King is working on sending/receiving lives issue. I play with King account and I got few lives and sent a few too, but I noticed that people are having issues with Facebook. When it comes to another issue I will tag our Community Manager @QueenMia and we will see if she can help you with this.

kvanc · December 2018

Thank you firebombmarkus. I am having difficulty logging in via Facebook too. I did message QueenMia as I had won a contest but can’t access the prize due to all the issues I’m having. I’m hopeful that together we’ll get this figured out.

firebombmarkus · December 2018

Great! Just keep me informed if you solved it. Have a delicious day 🍭 @kvanc

kvanc · December 2018

@firebombmarkus. - I asked QueenMia for assistance but haven’t received a reply. I just posted under Support asking for help. Will keep you updated.

jill3578 · December 2018

I am having the same issue for days now. Cannot collect rewards either!

firebombmarkus · December 2018

Ok guys, thanks for reply @kvanc @jill3578 You might not get an answer due to holidays, just be a little patient. Happy holidays 🎄🎁❄️🎅

"No internet connection found" When try to login

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