Game is stuck on level 540

Answers

• JustPlaying Posts: 4,379 Superstar

  December 2018

  Hi @kimberly55
  
  I am sorry you are having an issue advancing levels. This is an unusual issue. What happens when you complete the level? Can you post a screenshot of before you click next?

  December 2018

  
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• nono91 Posts: 2 ✭

  December 2018

  Hi
  Same problem. Every time i succeed this level, game close and when i start it again, i see the stars on this level and the tunnel for nzxt is open but when i click on it, nothing happen. Seems to be provlem for further people, found it on different forum but without solutionst 

  December 2018

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• JustPlaying Posts: 4,379 Superstar

  December 2018

  @nono91 what is the device you are playing on? If on Android try the troubleshooting here

  December 2018

  
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• nono91 Posts: 2 ✭

  December 2018

  It works now, thanks 😉

  December 2018

  2
• JustPlaying Posts: 4,379 Superstar

  December 2018

  Great!

  December 2018

  
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• AAC Posts: 1 ✭

  January 10

  I have the same problem and my device is an IPhone, can you help me?

  January 10

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• JustPlaying Posts: 4,379 Superstar

  January 11 Accepted Answer

  You could try the iOS troubleshooting

  January 11 Accepted Answer

  
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• MrsCakes Posts: 1 ✭

  February 17

  Same problem.  Passed 540 twice and stuck on map screen.  iOS phone. 

  February 17

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• dedes Posts: 1 ✭

  May 9

  hai 
  Saya punya masalah knapa permainan saya berhenti di level 540 . tdi nya sudah masuk ke level 541 tpi pas di klik lg knpa jdi turun lgi ke level 540. Mohon bantuan nya. Biar saya bisa bermain lagi dan bisa memecahkan rekor

  May 9

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• firebombmarkus Posts: 9,264 Superstar

  May 9

  Hi @dedes and welcome to our adorable Community 😊 We use only English language here so we can understand each other better and provide more help. I will ask you kindly to post in English and we will do our best to help you. You can use a translator if necessary. Thank you for your understanding. Have a wonderful day 🤗 

  May 9

  
  
  
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• sharic Posts: 2 ✭

  October 13

  
  

  Iam on level 540 and have beat it twice but I have not been moved to the next level. I would really like to Advance 

  
  

  October 13

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• sharic Posts: 2 ✭

  October 13

  iPhone 

  October 13

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• PummyRaj Posts: 6,450 Superstar

  October 13

  Hello @sharic Hearty Welcome to the Candy Friends section of our friendly King Community  
  
  I am sorry to hear about the issue in your game!!  To move forward after beating level # 540, you will have to delete and reinstall the game which facilitates you to move ahead!  I am not sure about the reason, but the game is designed like that only for this level.  After this, the game works fine and no issues for us to go ahead in the game!! 
  
  But please aware that, you will be loosing all your saved up boosters (Lollipops) with deleting the game and you cannot get them back unless they are purchased with real money!  
  
  Hope this made sense!  Please post back if you need further assistance or clarification! 
  
  See you around in the Community!  Have a great rest of the day/evening!  

  October 13

  
  
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