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Valentines Game progress gone

Cazza01
Cazza01 Posts: 2

Level 1

edited February 2019 in Support
I had just got to the last level of the valentines game and when I went to go back in, all my progress is GONE!!! HELP!!!

Answers

  • meld
    meld Posts: 1

    Level 1

    I had a similar issue I got like 43 44 Stars came back to play the rest the next day and the game was totally gone
  • Rosanadess
    Rosanadess Posts: 2

    Level 1

    I finished level 18 Valentines day yesterday...and today it was in level 7.
  • Joseph45
    Joseph45 Posts: 1,582
    edited February 2019
    Welcome to our sweet and wonderful community @Cazza01, @meld, and @Rosanadess! This is very strange! I will report this situation to a manager to see if a solution can be reached ASAP! However, you should be patient awaiting a response because it is the weekend, and the managers won’t be back in the office until Monday. For now, try checking out one of the links below, depending on the device your using, to see if this helps explain your issue. Just hang in there! 
    https://community.king.com/en/farm-heroes-saga/discussion/230198/superstar-information-post-how-to-solve-syncing-problems-if-using-an-ios-device#latest

    https://community.king.com/en/farm-heroes-saga/discussion/230379/superstar-information-post-crashing-on-android#latest
  • Veeresh
    Veeresh Posts: 465
    Hello @Cazza01 - were you playing offline ? The event is still ON and all the levels are very easy compared to the regular levels. Pls finish them once again but ensure that your game is connected to the net.

    Hello @Rosanadess - it could be possible that your game was connected to the net till level 7 and after that your progress wasn't saved bcoz you were offline.
  • Rosanadess
    Rosanadess Posts: 2

    Level 1

    Sorry but it was connected 
  • cranberies
    cranberies Posts: 1

    Level 1

    It happened to me as well! It’s frustrating!!! I played 1 hour to complete the levels and now they are gone!
  • Bex2019
    Bex2019 Posts: 1

    Level 1

    I am having the same issue! Completed the valentine levels and did not receive reward and the event has now disappeared from main screen and characters screen. I was logged in and connected to the net, have tried signing out and in again no joy. A little frustrating. 
  • Dave_Roberts
    Dave_Roberts Posts: 1

    Level 1

    I have the same problem... I reached level 16 then I logged out. Now I have logged back in I have had my progess reset to level one.. Please tell me you can help us?. 
  • jsu7432n
    jsu7432n Posts: 1

    Level 1

    I have the same issue. I got to level 19 went back to finish the level and everything had been erased back to level 1. Even my regular games did the same. Was on level 71 logged back in later that day and it was like I'd never played the game and was back at level 1 again. Now the regular levels are back to normal, but not the Valentine's game. 

Hey! Would you like to give us your opinion?