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(FIXED) You DID NOT receive your REWARD at the end of the level/episode?

1568101141

Comments

  • Game ID# 9996149470
    Did not receive my reward after level 1000, 1020, 1040, and 1060.
  • ffs
    ffs Posts: 142
    Level 620, No rewardType your comment
  • Jayb1972
    Jayb1972 Posts: 2

    Level 1

    Didn’t get rewards at end of 1020. User ID is 1454341059. Thank you.
  • QueenMia
    QueenMia Posts: 12,979
    edited October 2019
    Hi everyone! 

    Thanks for sharing your details! I have now added the missing rewards to your game :star: 

    @cloeynorg, that worked and the rewards have been added!

    @NightWo1f27 - I've found your account with the email address you've used to register to the Community. Therefore, I was able to add the rewards to your game too ;) 

    @heykdo - I am sorry but I cannot find any CCFS game with that ID. Could you please double check? 

    @Sandrynha1207, welcome to the Community! Please note we only speak English here so everyone can understand and be understood. So I would like to ask you to please use English for now. I have added your rewards, so no need to repost in English ;) 

    @Jessica675, welcome! I am sorry that you did not get Rachel. However, please note that to unlock her, you needed to complete the 10 side levels and collect all 45 stars for the star chaser. If you haven't completed the last part, then unfortunately, she won't be added to your Friends' list for now. But don't worry, Rachel will be back ;)

    The Game Studio have found the problem and a fix will be release shortly. Until then, keep on posting here so I can add the rewards for you.

    Thanks and stay sweet🍒
  • CoJLoKsVzla
    CoJLoKsVzla Posts: 5

    Level 2

    passed me twice. 
    1520 to 1521
    150 to 1541

    1st time i tough i pressed something too fast. was almost falling sleep. but 2nd time i send a ticket from Mobile directly. 

    any answer about this problem? solution or bug were found? 

    my mobile details in case its helps.
    Huawei Honor 5c (nem al10) 3gb ram 32rom. Android 7.0. Emui 5. 

    game updated - Spanish Language
  • QueenMia
    QueenMia Posts: 12,979
    Hi @CoJLoKsVzla, welcome to the Community :waving:

    You can check my post just above yours for an update on the situation 😉 As for your missing rewards, I've just added them to your game. You'll have to force close the game to trigger the rewards.

    Thanks and have a sweet day 🍒
  • CherylKay
    CherylKay Posts: 4

    Level 1

    I did not recieve the rewards for passing the end of  2 episodes. Both Episode 1620 and 1640. 
  • koponen
    koponen Posts: 8

    Level 2

    edited October 2019
    Id 9475054659
    Level 860
  • cloeynorg
    cloeynorg Posts: 74

    Level 3

    Thank you so much @QueenMia 💜
  • CherylKay
    CherylKay Posts: 4

    Level 1

    .I did not recieve my rewards for 2 episodes. Both end of episode level 1620 and 1640.  My ID is 1297650894.

Hey! Would you like to give us your opinion?