Please help me—login issues

imcrushinit2 · November 2019

Hi!
I’m having trouble logging in to the community as my original profile. It says to reset my password and I don’t have mail access. Can someone please explain this logically and be able to fix this so that I can log back in as my old profile?

Thanks,
candycrushinit

Mattia_ · November 2019

Hey @imcrushinit2 ( @candycrushinit ) 😊

It happened to me too this morning, but fortunately I could reset my password with the email.

Don't worry, I'm sure they'll be able to help you, but I suppose that you have to wait until Monday!

Have a nice day

imcrushinit2 · November 2019

Spinnifix · November 2019

@imcrushinit2 & @Mattia_

Hi! Since there was the problem with the log in everyone today, I had already reported it.

On Monday it will be taken care of. I hope I could help you a little !!!

PummyRaj · November 2019

Hello @imcrushinit2 (also @candycrushinit) Welcome to your new profile to the Community

There were some technical difficulties and issues from yesterday evening (or so for some players)!! Hence, the Community Team had made some changes and fixed the issue! It is all good now

But with this fix, we all are requested to change our password to enter into the Community! While logging in with your primary account, just enter your email address, and click on "Forgot Password". You will receive an email and follow the link to change your password from there. Then, everything will be A OK

I am done with these steps and I am back to the Community now

Please check this post created by one of the Community Managers for more info.... https://community.king.com/en/blog/discussion/270847/your-community-forum-account-is-requesting-for-a-new-password-no-need-to-worry

** If you have any further questions, you know where to find me

christine88 · November 2019

can someone please tell me why all my comments now need to be approved? this wasnt happening before my password reset. it is only happening on my phone. thank you

imcrushinit2 · November 2019

@PummyRaj I keep sending the email and I never received it. Maybe I don’t have access to my email. What a shame 😢

PummyRaj · November 2019

OK! Let's do this @imcrushinit2

First, delete all the cookies and browsing history! Then, come to the Community and try the log in

That's what worked for me

imcrushinit2 · November 2019

It did not work @PummyRaj. Looks like I’ll have to start all over fresh.

imcrushinit2 · November 2019

I tried the Contact Us button and it doesn’t show the specific topic I want to fix. Would the community page be completely fixed so I can get back to my old profile?

wafercookieflippers · November 2019

@imcrushinit2 @candycrushinit 🥺🤗🤗🤗

No no no don't worry! It's just a matter of getting your password reset. It looks like @PummyRaj had some great info but I am confident that you will still get your old profile back even if that didn't work. If your email on file is also out of date now (because you don't have access to it) then that needs to be changed too. These are things an administrator can do easily. On Monday. 😔 I would send a message to the CM or tech support with your email on file and let her know what's going on so she can get the info to the right people.

Don't worry! I freaked out myself because I thought I was getting hacked. It's a strange thing to have happen but it is just a matter of waiting for tomorrow. Hang in there. 🤗❤️🐳

Please help me—login issues

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