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Please help me—login issues

imcrushinit2

Hi!
I’m having trouble logging in to the community as my original profile. It says to reset my password and I don’t have mail access. Can someone please explain this logically and be able to fix this so that I can log back in as my old profile?

Thanks,
candycrushinit

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PummyRaj

Great to know that your old profile is awake and running @candycrushinit

Yes, it was the magic trick that can ONLY done by the CM's

I have also seen few others informing about the same thing!! Very Happy for all of you 🤗

candycrushinit

HELLO GUYS, I AM BACK!!! @QueenMia changed my password so kudos to her for helping me bring back my experience with the community. I hope y’all are having a great day so far! 🤗

Sharon_Loose

imcrushinit2 said:

For now, I’ll be using this profile for access to the community. Any contests and prizes that I won with my old profile will be counted as my own. All of you will have to recognize me as the original @candycrushinit until the Community Team has finally fixed any bugs on the page and I can get back as my own self again. Until then, I’m now @imcrushinit2.

I just recently won a Backstage pass from the National Candy Day contest for Soda and it doesn’t work on this profile. Is there some way to transfer it onto another profile?
@PummyRaj if you could

I was just reading your post and wondering if you have checked your spam emails in case the password reset is going there.

PummyRaj

imcrushinit2 said:

I just recently won a Backstage pass from the National Candy Day contest for Soda and it doesn’t work on this profile. Is there some way to transfer it onto another profile?
@PummyRaj if you could

Let me find out @imcrushinit2

And yes! You are the old "candy crush in it" for us

imcrushinit2

For now, I’ll be using this profile for access to the community. Any contests and prizes that I won with my old profile will be counted as my own. All of you will have to recognize me as the original @candycrushinit until the Community Team has finally fixed any bugs on the page and I can get back as my own self again. Until then, I’m now @imcrushinit2.

I just recently won a Backstage pass from the National Candy Day contest for Soda and it doesn’t work on this profile. Is there some way to transfer it onto another profile?
@PummyRaj if you could

imcrushinit2

I checked to see if they had fixed the issue and they didn’t 😠😔

It still says that I have to reset my password. Unfortunately, I do not have mail access at this time. I do not know what to do now. 😣

imcrushinit2

Thanks @wafercookieflippers. I appreciate your support! 🤗

wafercookieflippers

@imcrushinit2 @candycrushinit 🥺🤗🤗🤗

No no no don't worry! It's just a matter of getting your password reset. It looks like @PummyRaj had some great info but I am confident that you will still get your old profile back even if that didn't work. If your email on file is also out of date now (because you don't have access to it) then that needs to be changed too. These are things an administrator can do easily. On Monday. 😔 I would send a message to the CM or tech support with your email on file and let her know what's going on so she can get the info to the right people.

Don't worry! I freaked out myself because I thought I was getting hacked. It's a strange thing to have happen but it is just a matter of waiting for tomorrow. Hang in there. 🤗❤️🐳

imcrushinit2

I tried the Contact Us button and it doesn’t show the specific topic I want to fix. Would the community page be completely fixed so I can get back to my old profile?

imcrushinit2

It did not work @PummyRaj. Looks like I’ll have to start all over fresh.

PummyRaj

OK! Let's do this @imcrushinit2

First, delete all the cookies and browsing history! Then, come to the Community and try the log in

That's what worked for me

imcrushinit2

@PummyRaj I keep sending the email and I never received it. Maybe I don’t have access to my email. What a shame 😢

christine88

can someone please tell me why all my comments now need to be approved? this wasnt happening before my password reset. it is only happening on my phone. thank you

PummyRaj

Hello @imcrushinit2 (also @candycrushinit) Welcome to your new profile to the Community

There were some technical difficulties and issues from yesterday evening (or so for some players)!! Hence, the Community Team had made some changes and fixed the issue! It is all good now

But with this fix, we all are requested to change our password to enter into the Community! While logging in with your primary account, just enter your email address, and click on "Forgot Password". You will receive an email and follow the link to change your password from there. Then, everything will be A OK

I am done with these steps and I am back to the Community now

Please check this post created by one of the Community Managers for more info.... https://community.king.com/en/blog/discussion/270847/your-community-forum-account-is-requesting-for-a-new-password-no-need-to-worry

** If you have any further questions, you know where to find me

Spinnifix

@imcrushinit2 & @Mattia_

Hi! Since there was the problem with the log in everyone today, I had already reported it.

On Monday it will be taken care of. I hope I could help you a little !!!

imcrushinit2

Mattia_

Hey @imcrushinit2 ( @candycrushinit ) 😊

It happened to me too this morning, but fortunately I could reset my password with the email.

Don't worry, I'm sure they'll be able to help you, but I suppose that you have to wait until Monday!

Have a nice day