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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Computer/Transfer Progress
Answers
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We welcome you to our adorable king community.
Please check link to transfer progress across devices. I hope it will be helpful.
Thanks
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Hello @CRSDM Hearty Welcome to our Wonderful King Community 🤗
Were you playing your game(s) on the Browsers OR on Windows 10? And, which game was it?
Did you save the game either through Facebook OR King account on your old PC?
Once downloading the game on to your new PC, you just have to "log in" with the same details you have used on your old PC, then your saved game will open and you will find yourself at your current level.
Please post back and let me know if you have any questions or need further assistance. You can simply type in the comment box given below.
Talk to you soon! Have a great rest of the day 🍭 🍭
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I was playing on a laptop, Candy Crush Friends Saga. I followed the instructions, tried both ways, FB sign in AND email. Neither transferred my game progress to the new laptop. Yes, Windows 10.
No bother, I'm just going to start again. I'm not going anywhere... Thanks
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Hi again brother. Try to play a level and see. Sometimes it take a level to play to properly sync the game on new device. You may check the below link for lost progress recovery. And if you still need assistance please feedback us.
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Hi @CRSDM and I hope that you are able to get your game restored to your original level based on the info given above.
If you still have trouble doing so, please let us know so we can pass message to the CM in charge to restore your level manually but you got to wait when work day start.
Otherwise, you may contact the player support below to get your level restored
Let us know if you still need further help. Thanks 😊🙏🏻
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How do I transfer my game progress to my new device?
Before moving to your new device, you need to make sure you go through a few simple steps first:
- Enter your game on your old device.
- Back up your progress and connect to Facebook or to the Kingdom.
- Install the game on your new device.
- Open the game and connect it back to Facebook or the Kingdom.
All your game progress and Gold Bars should be transferred to your brand new device!
By connecting to Facebook or Kingdom, you are synchronizing your progress with our game servers. Therefore, your progress and gold bars will be easily transferred in between all your devices.
If for some reason the progress and Gold Bars do not transfer, try contacting us here where we can help you get them back.
Boosters, extra lives, and extra moves are not saved on our servers, they are saved locally on your device in which you received them.This means that, unlike Gold Bars and your level progress, they won't transfer across to your new device.
The good news is that if you still have access to the old device everything will still be there! Why not head on back over and use up those boosters to power through some levels before switching to your new device?
If you have any issues with your purchase, click here to read more.
Always remember that we never recommend storing too many free boosters on your device, not only is there a chance they may be lost but they can also affect the game play. We offer a variety of ways to get free boosters every day so there is no need to stockpile them. Use them to get past those tricky levels!
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I am experiencing the same thing. I was using Candy Crush Soda Saga on an old PC. Now, I have a new PC, but I logged in with my account and I was at level one. I am at level 1,476 on the old PC. Where are the instructions to confirm and have done this correct.
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@cliff888, you have posted your question in the forum for Candy Crush Friends Saga. I am copying the Game Moderatos for Candy Crush Soda Saga so they can help you.
@Yosca, @Nix66 and @Pitty_Kitty
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Hello,
I followed the steps, but I don't see a Contact Us button.
I can't login. I get a:
There was a connection error. Try again in a big.
I am stuck.
What else can I do?
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