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My internet is strong. Every time I win, I get the error message that something went wrong! You don’t seem to have a problem taking my money when I buy boosters or more gold bars, yet when I win, something ALWAYS seems to go wrong! What the heck??!!
Me too. But I DELETE THE CACHE LIKE @Andres-2 . And I come back royal championship. Thank you @Andres-2
Hey Everyone,
There was also an update recently for some.
Save your game and check your device storage and updates for the game and device.
Yes clearing the cache is helpful too and the browser.
Maintenance basics are always good to check every so often.
Once you've done this and looked in the Help Centre or around support for advice on topics you have, then screenshots and ID's are helpful, if the issue continues! Troubleshooting tips are there for you guys and are helpful for us to know if you've tried them already :0)
@Love06 I had the same sand issue, cleared the cache and it was fixed.
You should Read This Comment 👇
In the end of game, you can find help list. If you still need help. In the end of page and send emails OR you delete the cache.
As you all know, there has been an issue with the Arena over the weekend; please accept our apologies for the inconveniences caused by it.
The Arena will be opened tomorrow again- thanks for your patience!!
Hi dear Welcome To Our Community
There Are something wrong.
This Issue Has Been Reported.
Please Wait For some time until studio will provide any updates on this.
Same Question Here u can Visit 👇
Morning @AndreaG90
Thanks for the screenshots as that is helpful and Player ID's also please.
It's great that you guys have tried troubleshooting first as that too, is really helpful to know!
It's being queried for you, after the weekend we should know more. :0)
Keep in mind though, that not everyone has the RC open at the same time :0)
@suzie70
I just replied to someone else on how to do this, but, my comment disappeared, LOL! Oh well, but, @headoperations walked everyone through it above. You need to be in the game on your mobile {or whatever platform you're using} and click the gear or star looking button. Then, click the i at bottom & scroll down to Purchases & Gold bars. Click on that topic & again scroll to bottom. It will say "Still need help? Contact us." That will bring up a form already filled in with your email address. You need to describe problem in as much detail as possible and if problem involves money spent, they will require a SS of purchase. In your case, I would also provide a SS of your timer still counting down. I'd bet they'll refund you or give you 24hrs. more when up & running again. A similar thing happened to me with the 24hrs. Unlimited and they fixed it immediately. Also, some gold bars mysteriously disappeared from my account one day and they not only refunded them, they gave me a few more for the hassle. Hope that helps & hope you get your money/hours back $🤑$
Delete the cache and play
Hi Everyone,
Great job helping one another!
This is a duplicate now and maybe a little confusing as to what suggestions have already been given. So I'll clos it.
However this link here is to the a similar conversation but with some recent answers and tips :0)
@nguyenanhduy1591999
I had the same sand issue, cleared the cache and it was fixed.
DO you have the Arena in you game now currently? Is it working?
If not can you provide a screenshot please?
You can find still need help in the game . ME too, I can't play royal championship . But don't worry about that
I can't play royal championship. I don't know . I need help.
Thank you
Me too@Harrell
Hey guys 👋 , got some great news from the Support. They fix this issue and now I can get into the ARENA. Hope this works for you too 🙏, they suggest you to sign out from game , restart your phone, then sign in again. 🍀🍀🍀🍀
For me it worked. All the best 🌹
Only 35 mins left and "Something went wrong" still appears!
Only 40 mins left and "Something went wrong" still appears.
Hi @shayt33 !
I moved your post from the Candy Crush Support to the Jelly pages.
Does anybody know what’s going on? I cannot find any updates or useful information. You would think that would be the first thing that pops up for people to see..
Ok
Please read before posting. Due to being a duplicate it will be closed
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@Harrell Hi Again, The connection issue is known and the game studio are working on a fix for this, but we have no time frame on This at present
Hi, I'm Andrea G, a big fan of this game and now I am experiencing some game issues. I cannot join the Arena. I tried with Wifi connection, then data same issue. Got the latest version downloaded, I even cleared the cache from my Android phone and still cannot join the Arena. I am attaching some screenshot from the game. Hope someone csn help me please. Thanks you in advance
I have the same issue
Sorry to hear that. Anyone know how can I contact Support with this issue ? I tried to contact them but only got the answers from the Bot 😒, nothing about this game issue.
I'm also having the same issues with the same results. I've restarted my device, cleared cache, even uninstalled and reinstalled the game, and I still keep getting the same issue.
RC - unable to open arena get Oops something went wrong?
Same here :( can't get in
What’s up? The championship has been working great all week so last night I used 49 gold bars to play for 24 hours and now I can’t get on. I’m getting the “something went wrong” error.
Losing the benefit of 49 bars is not making me happy.
I keep getting a something went wrong notice
I can’ log in to play the Royal Championship, what’s wrong.
@Daggan6
I've been having the same problem ALL morning! Couldn't sleep last night, so, was up very early. I've been trying to play the Royal Challenge for hours now. And, it keeps telling me "oops, there was a problem" since about 5am EST. 😤 So frustrating!!!
Something is wrong, help please
@Thumper2020
Same here, all morning, have been trying to play for 4-5 hours and it won't let me in either! I was getting so mad at my phone, LOL, but, now I see it's universal 🤬
The same problem
Same here, been trying to get in to play for hours. Keep getting "oops, something went wrong!" I was ready to throw my phone across the room & freak out on my cable co., even though I can plainly see my internet connection is working just fine, LOL!!! I guess they're having some internal issues. Whew, glad to know I'm not the only one. I was so ticked that I couldn't play. Somehow, I feel better now, like I'm not missing out while everyone else gets to play 🤪
Has anybody received any help with this? I also help getting “something went wrong” for hours?
@sherrylm
Sorry to hear that, yeah, that really sucks!!! Apparently, a lot of us are having the same issue. I haven't been able to get in for the last 5-6 hours either. But, I'd also be very upset if I had just bought 24hrs. of play. Hope they work it out soon 🤬
Well, I finally figured out how to contact Support and I guess they are aware of this issue. Here is a screenshot with their answer. Hopefully they will work hard and fix this issue 🙏 🍀🍀🍀🍀🍀
I am having same issue. It's frustrating when I absolutely have internet. Contacted them and reported issue. No luck. Really passing me off. I even did their 3 step trouble shooting recommendation and none of 3 worked either.
Can't join arena
How do I Change the team? Where is the button? My game is all messed up. nothing is working right, How do I reset the game? Thanks
so I’ve been recently getting this strange bug after the game loads as instead of seeing rivals on the jelly race banner I’m seeing purple squares instead and it’s getting stressful I don’t known what to do my app is updated and connection is solid
I have Jelly friends on my game I don't know how do I get them off?
I asked this before but to no avail it seems . My wife and I play as friends On CCJ . Why do we have to go through 40 to 60 plus names at times to find our friend ie: : my wife's name and she has the same problem finding mine to ask for lives and when the screen comes up to send lives it's the same deal this is getting…
I got a new computer and I can't find my game. I'm signed in and downloaded it to the computer. please help! thanks everyone.😁 @Snow_Rider @Princess_Jessica @johamilton
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hello Jelly people! Wondering what the latest level is in Candy Crush Jelly Saga? You’re in the right place! 🗓️ New levels are released every Wednesday, so there’s always something sweet to look forward to! 📍As of November 26, the latest level available is 9425. Enjoy the new content and have a Jellylicious day! 🍭
