Sign Up!

🔥 Hot Right Now in Candy Crush Jelly Saga 🌶
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
 ⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

Arena: Something went wrong message

Harrell
Harrell Posts: 39

Level 3
edited April 2021 in Support

My internet is strong. Every time I win, I get the error message that something went wrong! You don’t seem to have a problem taking my money when I buy boosters or more gold bars, yet when I win, something ALWAYS seems to go wrong! What the heck??!!

Best Answers

  • tinytara1970
    tinytara1970 Posts: 247
    Answer ✓

    @suzie70

    I just replied to someone else on how to do this, but, my comment disappeared, LOL! Oh well, but, @headoperations walked everyone through it above. You need to be in the game on your mobile {or whatever platform you're using} and click the gear or star looking button. Then, click the i at bottom & scroll down to Purchases & Gold bars. Click on that topic & again scroll to bottom. It will say "Still need help? Contact us." That will bring up a form already filled in with your email address. You need to describe problem in as much detail as possible and if problem involves money spent, they will require a SS of purchase. In your case, I would also provide a SS of your timer still counting down. I'd bet they'll refund you or give you 24hrs. more when up & running again. A similar thing happened to me with the 24hrs. Unlimited and they fixed it immediately. Also, some gold bars mysteriously disappeared from my account one day and they not only refunded them, they gave me a few more for the hassle. Hope that helps & hope you get your money/hours back $🤑$

  • Lady_Sarina
    Lady_Sarina Posts: 5,618
    edited April 2021 Answer ✓

    Morning @AndreaG90

    Thanks for the screenshots as that is helpful and Player ID's also please.

    It's great that you guys have tried troubleshooting first as that too, is really helpful to know!

    It's being queried for you, after the weekend we should know more. :0)

    Keep in mind though, that not everyone has the RC open at the same time :0)

  • rajdeeptb
    rajdeeptb Posts: 4,325
    Answer ✓
    https://community.king.com/en/candy-crush-jelly-saga/discussion/336040/royal-championship-not-working

    Hi dear Welcome To Our Community

    There Are something wrong.

    This Issue Has Been Reported.

    Please Wait For some time until studio will provide any updates on this.

    Same Question Here u can Visit 👇

    https://community.king.com/en/candy-crush-jelly-saga/discussion/335975/what-is-wrong-with-the-royal-championship


  • Lola_Pop
    Lola_Pop Posts: 12,038
    edited April 2021 Answer ✓

    Hello Jellies,

    As you all know, there has been an issue with the Arena over the weekend; please accept our apologies for the inconveniences caused by it.

    The Arena will be opened tomorrow again- thanks for your patience!!

  • nguyenanhduy1591999
    nguyenanhduy1591999 Posts: 2,121
    edited April 2021 Answer ✓

    In the end of game, you can find help list. If you still need help. In the end of page and send emails OR you delete the cache.

  • rajdeeptb
    rajdeeptb Posts: 4,325
    Answer ✓
    https://community.king.com/en/candy-crush-jelly-saga/discussion/336340/something-went-wrong

    You should Read This Comment 👇

    Screenshot_2021-04-27-23-13-41-35.png


  • Andres-2
    Andres-2 Posts: 4,499
    Answer ✓

    @Love06 I had the same sand issue, cleared the cache and it was fixed.

    1619546759823.jpg


  • Lady_Sarina
    Lady_Sarina Posts: 5,618
    Answer ✓

    Hey Everyone,

    There was also an update recently for some.

    Save your game and check your device storage and updates for the game and device.

    Yes clearing the cache is helpful too and the browser.

    Maintenance basics are always good to check every so often.

    Once you've done this and looked in the Help Centre or around support for advice on topics you have, then screenshots and ID's are helpful, if the issue continues! Troubleshooting tips are there for you guys and are helpful for us to know if you've tried them already :0)

  • nguyenanhduy1591999
    nguyenanhduy1591999 Posts: 2,121
    Answer ✓

    Me too. But I DELETE THE CACHE LIKE @Andres-2 . And I come back royal championship. Thank you @Andres-2

«134567…10

Answers

  • Freddy_
    Freddy_ Posts: 68,477

    @Harrell Hi Again, The connection issue is known and the game studio are working on a fix for this, but we have no time frame on This at present

    Thank you

  • AndreaG90
    AndreaG90 Posts: 4

    Level 1

    Hi, I'm Andrea G, a big fan of this game and now I am experiencing some game issues. I cannot join the Arena. I tried with Wifi connection, then data same issue. Got the latest version downloaded, I even cleared the cache from my Android phone and still cannot join the Arena. I am attaching some screenshot from the game. Hope someone csn help me please. Thanks you in advance

    Screenshot_20210424-143612_Candy Crush Jelly.jpg
    Screenshot_20210424-143615_Candy Crush Jelly.jpg


  • Lesleyhdsn
    Lesleyhdsn Posts: 2

    Level 1

    I have the same issue

  • AndreaG90
    AndreaG90 Posts: 4

    Level 1

    Sorry to hear that. Anyone know how can I contact Support with this issue ? I tried to contact them but only got the answers from the Bot 😒, nothing about this game issue.

  • Kariairy
    Kariairy Posts: 6

    Level 2

    I'm also having the same issues with the same results. I've restarted my device, cleared cache, even uninstalled and reinstalled the game, and I still keep getting the same issue.

  • Thumper2020
    Thumper2020 Posts: 24

    Level 3

    RC - unable to open arena get Oops something went wrong?

  • christyh
    christyh Posts: 7

    Level 2

    Same here :( can't get in

  • sherrylm
    sherrylm Posts: 1

    Level 1

    What’s up? The championship has been working great all week so last night I used 49 gold bars to play for 24 hours and now I can’t get on. I’m getting the “something went wrong” error.

    Losing the benefit of 49 bars is not making me happy.

  • nicolegucci
    nicolegucci Posts: 8

    Level 2

    I keep getting a something went wrong notice

  • Daggan6
    Daggan6 Posts: 0

    Newbie

    I can’ log in to play the Royal Championship, what’s wrong.

This discussion has been closed.

Hey! Would you like to give us your opinion?

Categories