Account vanished when logging out

xxc4ndycrush3rxx

Hi all

A couple days ago I signed out of my account to see if I could keep my progress with no account, but found that it just reset my progress, which I guess makes sense.

However I'm not able to log back into the account as I do not remember the password for it, and the password reset form tells me there is no email associated with the account, which I can't quite understand as I was signed in a few days ago.

I had a King account on Android.

Any help would be appreciated. Thanks for reading :)

Spinnifix

Hello and welcome

Do you have a picture of it please and is there an error message?

@Lady_Sarina @Lola_Pop

xxc4ndycrush3rxx

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1851762#Comment_1851762

Here is a screenshot and error

Spinnifix

Hello!

Have you signed up correctly? Sometimes a typo also happens.

Lady_Sarina

Hi @xxc4ndycrush3rxx

Hopefully you're good to go now but if not, try this link email and password or this link for resetting account :0)

Lola_Pop

Hello @xxc4ndycrush3rxx !

Did it work out? If not, please let us know and we'll have a look at your account in the system! 🤗

Thecaptcha

Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Check our House Rules 

Lady_Sarina

Hi @Thecaptcha

English is the Supported language in the Forums please and I use a translator, so we can all understand one another.

Try the links in the 2nd comment above yours and let me know how you go :0)

@xxc4ndycrush3rxx How did you go with those links? You can always provide us with your Player ID and let us know which device and platform you're playing also 😃

xxc4ndycrush3rxx

Hi again all!

Sorry for the late response

Thank you for the support, however I've still been unable to find any trace of the account, which means I'm not sure if I can provide a user ID.

If there's anything else I can provide to help recover the account lmk :)

Thanks

Lady_Sarina

Hi @xxc4ndycrush3rxx

No worries let us know the username of the other account and we'll look into it for you (not the password though LOL, that's for you only :0) ) You can PM me if that helps.

xxc4ndycrush3rxx

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1870941#Comment_1870941

Thank you so much, however I couldn't see how to send a PM on these forums?