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🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000
Not being able to sign in “There was a connection error, try again in a bit”
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I deleted the app and reinstalled because my profile picture was not appearing on the map and no promotional videos were being shown for weeks, when I tried to sign in, it said “There was a connection error, try again in a bit” and it has been constantly showing the same message. I had reached level 7300. How do I restore my progress ? Please help.
Answers
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Hello welcome to the community 👋
I'm so sorry your having these issues. Have you made sure that both device and game is updated? I also ask you to check if you have enough free space. You'll need at least 2 GB. Please make sure you have a strong connection. Like Peggy said the game has some issues and is being worked on so hopefully all issues will be fixed soon 😊
You can also follow this link it will help you
What can I do when I lose connection in the game?
If the issue isn't resolved please let me know and I can further assist you 🤗
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Thank you @Spinnifix and @Princess_Jessica for your quick reply, help & support , the game is up to date but I’ll check the device and space. I hope the technical team can resolve the issues in the Jelly saga soon.
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Greetings to @Princess_Jessica & @Spinnifix , I updated my iPad and checked the storage but the problem still exists. Below I’m attaching some images that may help to conclude and resolve the issue. I had reached level 7300, If I could somehow login to my account and restore the progress. Btw I have the game on my iPhone also (the image of which is attached below) , if it is of any help.
Awaiting your reply
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Hello!
Unfortunately I can't help you. I hope that Jessica and the CM can help you. I'm sorry. Unfortunately I can't speak English either.
Could you please provide your ID number? This might help!
