(FIXED) Loading Issue on Windows

Spinnifix · March 9

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2990903#Comment_2990903

Hello!

If you uninstall the game and then install it, you'll be back to level 1. Don't worry. Please play and complete level 1 and then log in with your details. Then you are back at your current level. If you have any further questions, get in touch and I'll help you.

Good luck

johamilton · March 9

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2990488#Comment_2990488

Well first of all I am so happy it is fixed. But DO NOT UNINSTALL your game.

I am guessing you are now on Level 1?? If so please log out of your game, let it set a few seconds, then log back in with your email address and your password. If you are still on Level 1 , play that level, then log back out and then back in. You should get your levels back. 🤗

johamilton · March 9

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2990276#Comment_2990276

Please Do No Delete Your App.

Your game should be working now. Please open your game and see if all is working good now😊

Cat-13 · March 9

You said it's fixed but it's not. I'm at level 7000 and I don't want to start over. when you fix it.

Cat-13 · March 9

Not fixed with me. I hope I don't loose all my boosters or my place in the 7000 level!

johamilton · March 9

Hi Everyone, I understand that the game is now working.

Please DO NOT UNINSTALL YOUR GAME

If you are on level 1, please Log out of your game, then log back in with your email and password. If you are still on level 1, play that level the do another log out and log in. That should take you to your correct level.

Again ~ please Do Not Uninstall Your Game 🤗