Best Of
Re: Does anyone else have problems logging in the game?
Can you try a different browser? Also, can you share a screenshot of the error message you're getting?
Thanks π
Re: Political Ads
Hey @Al15
Thanks for sharing this, and really sorry to hear that the ads are affecting your experience.
The ads you see in the game are provided by external partners, so the best way to get this looked into properly is to report the specific ad directly to the Support team. They can review it and take action if something isnβt appropriate.
Hereβs how to contact them from the game:
- Open the game and tap the Settings (cogwheel)
- Go to Account & Help
- Tap Help Center
- Choose your topic, then scroll down and tap Contact Us
If possible, it really helps if you include a screenshot of the ad and when it appeared.
Appreciate you taking the time to flag this π
Re: Political Ads
Yikes, I've watched a lot of ads and haven't seen anything political.
Re: Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
I wonder @QueenB if players have given up reporting things, or just that they're not in the Community. It happens on more than one of my devices daily and has been for a few weeks. Didn't report it as I thought it was being looked into, but from your answers here it doesn't seem to be showing as a problem. Mine happens after completing a level, not every time, but depending on how much I'm playing, quite a few times. Has happened twice already this morning, didn't take a screenshot, but I will next time it happens.
Everything is up to date with my game, so what is the suggestion for me to do please.
Re: Multiplier missing
My multiplayer is not working. I have already contacted support, checked for updates on my device and everything is up to date. I cleared the game cache, restarted my device, and even uninstalled and reinstalled the Candy Crush Saga app, but nothing has been resolved.
Re: Multiplier missing
Hello I ran out the multiplier would you help me please and I am gonna lose the game
Hello @Robchuckle unfortunately that isn't the way the tokens work. Once you have used all six of your tokens you do not receive any extra.
Re: Multiplier missing
Hello I ran out the multiplier would you help me please and I am gonna lose the game
Re: Going in to final 2 All Star Challenge and out of 10x multiplier?
My multiplayer is not working. I have already contacted support, checked for updates on my device and everything is up to date. I cleared the game cache, restarted my device, and even uninstalled and reinstalled the Candy Crush Saga app, but nothing has been resolved.
Re: All star Multiplayer not working
My multiplayer is not working. I have already contacted support, checked for updates on my device and everything is up to date. I cleared the game cache, restarted my device, and even uninstalled and reinstalled the Candy Crush Saga app, but nothing has been resolved.
Synching across devices
Up to this week I could play my levels on any of my devices. Now when I progress they are not synching and only move forward on the device I am using. Also the levels won are not recording and my weekly total remains at zero. Why is this happening?
