i accidentally deleted my candy crush game and lost my progress..

Sameena_Fatima

i was playing over 300 levels when i accidentally deleted my game..and when i reinstalled i was back to level 1..is there a way where i can get my progress back??i dont remember saving my progress or logging in facebook then...

Cezdiamond

Hi Sameena-  Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Soda sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely week!

Yuvraj_Aggarwal

Same problem

i was on level 500. I was not logged into fb.

Cezdiamond

Same problem

i was on level 500. I was not logged into fb.

Let me send you a private message through King Care. Thanks!

priyame

I.am in 2870 level and not in fb but I mistakenly deleted candy crush ,please resolve and share me where I left 

_Elsa_

Hi @prlyame, please follow the steps on her to get your progress back: 

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back#latest

Sainathmcs

Today I accidentally deleted candy crush I am in level 700 it is not backed up please help me.

_Elsa_

Hi @Sainathmcs, I need you to please create either a Facebook account or a Kingdom account. My preference is with the Kingdom.

The first thing that you need to do is to start an account and my suggestion would be to start a Kingdom account. Please follow the steps on here: https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

Once you have this account, you will need to get your user ID # and you can follow the steps on this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.

bernadettegarfinkel

Please help me.

I accidentally did something and all my progress was deleted !

I was way up in the thousands!!!

I went to save myI progress and My email address was correct, so it said do you want to log out and I said yes and I logged out… When I went to log back in, I was on level one.

My email address was correct, so it said do you want to log out and I said yes and I logged out… When I went to log back in, I was on level one.

I’m sure I was registered with candy crush but when I put in my email they said they did not have a record of it. I don’t understand that because I receive emails from them.

I am beside myself… I need to have candy crush..

please please help me

Edited by CM: Please do not share your personal information. Check out our House Rules!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2837236#Comment_2837236

Hi and Welcome to the King Community

Please email Player Support so they can restore the levels manually on your account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

You can also email them from Here, and For more info Here