Just updated candy crush on iPad & now the game doesn't even open,just crashes

ACrawford

**UPDATE**

Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

We are looking into this with a top priority and we hope to have some news for you shortly. 

If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

Thanks for all of your understanding! 

Mine crashes on opening and in the middle of games

Daronie

**UPDATE**

Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

We are looking into this with a top priority and we hope to have some news for you shortly. 

If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

Thanks for all of your understanding! 

I lost my progress after the app crashed. How can I recover my progress?

Brad-3

**UPDATE**

Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

We are looking into this with a top priority and we hope to have some news for you shortly. 

If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

Thanks for all of your understanding! 

Mine is also crashing and lost all my boosters. The version I am at now is 1.91.2, so this problem is not fixed with a new version.

Brad-3

Hi guys,

We are currently awaiting approval check of the updated app on Google Play and iTunes. Once approved, the updated app can be downloaded to your mobile device, and the issue with crashing will be solved.

Kind regards,

- Mark, Team King Care

It is not fixed since I am still unable to get into the game and actually play it. Plus lost all my boosters.

Lori_Moss

**UPDATE**

Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

We are looking into this with a top priority and we hope to have some news for you shortly. 

If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

Thanks for all of your understanding! 

when opening

Gaye-2

**UPDATE**

Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

We are looking into this with a top priority and we hope to have some news for you shortly. 

If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

Thanks for all of your understanding! 

It crashes on opening. Every so often I'll get lucky and it opens then crashes during a level.

Beth_Emerson

Update I did 2 days ago after being reminded for a week or two crashes when I try to load it. No response to email. Lost over 100 days of log in bonus and I'm guessing my progress in the game(didn't link to Facebook because I hate when friends bug me about other games). No response from email other than check here. No help here,

It would be nice to get some response from King.com... this is a more recent update that crashes... no response to email or this post. I know you are a huge company but wow great way to loose customers don't respond to issues in any fashion!

Ann_Painter

**UPDATE**

Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

We are looking into this with a top priority and we hope to have some news for you shortly. 

If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

Thanks for all of your understanding! 

crashes on opening .since the May 3 update. .iphone 6s. .

Moutmez

**UPDATE**

Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

We are looking into this with a top priority and we hope to have some news for you shortly. 

If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

Thanks for all of your understanding! 

I just updated the other day, and it crashes when I try to open it.

Pamela_Farber

**UPDATE**

Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

We are looking into this with a top priority and we hope to have some news for you shortly. 

If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

Thanks for all of your understanding! 

Game keeps crashing before I can even play.