How to refund? I accidentally purchase 1000 gold bars and it cost P3990.00 phils money

Jervin_Dikit

I accidentally purchase 1000 gold bars.. i need the money to back pls.

Cezdiamond

Hi Jervin, did you use a credit card to purchase it?  If so, why not contact the bank and tell them to block that payment?  If that doesn't work please write back.  Unfortunately, with the holiday coming up there won't be too many King Admins around to help.  So try the bank first to see if you can get that payment blocked.  I know that the banks can do that so let's see if that works.  If not, then please write back and I will have to see if I can elevate it to a King Admin.  But you might not hear back from them until next week after the holiday.

Thanks Elsa

Tony_Mc

Hi Jervin, did you use a credit card to purchase it?  If so, why not contact the bank and tell them to block that payment?  If that doesn't work please write back.  Unfortunately, with the holiday coming up there won't be too many King Admins around to help.  So try the bank first to see if you can get that payment blocked.  I know that the banks can do that so let's see if that works.  If not, then please write back and I will have to see if I can elevate it to a King Admin.  But you might not hear back from them until next week after the holiday.

:-)

kalaivani19

I accidentally purchase 1000 gold bars.. i need the money to back pls.

_Elsa_

Hi @kalaivani19,

Thanks for posting here in the community.  As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest