Please resume my progress to Level 707

Happy_Girl

I did all the steps suggested on King's Care email and also checked the postings of other members in this community.

I was originally playing Candy Crush Saga (up to level 707) without a King account in my Android phone and when I accidentally trigger the Facebook login, I lost all my progress.  Based on the recommendations I saw, I need King's customer support to resume my progress back to level 707.  Can someone from the Customer Support please respond to this request for action?

_Elsa_

Hi Happy Girl, sorry for the delay in responding.  Are you still having this issue?  Do you still need help?

Happy_Girl

Hi Happy Girl, sorry for the delay in responding.  Are you still having this issue?  Do you still need help?

Hi Elsa, I am still having this issue and am still waiting for King Care Customer Support to resume my game back to level 707. It has been more than 3 weeks and no action has been done to my request. Hope to receive a speedy response to this follow-up request.

rickychoi

it cannot help me to resume my account to progressed level

_Elsa_

Hi @rickychoi,

Sadly, we cannot restore progress in the community due to data protection issues.  Please follow the steps on here to help you get your progress back.  https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you.  But first you need to get your user ID # :   https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

Please use this topic and subtopic.