Game not loading on Facebook

bresnick

Hi everyone,

Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.

For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!

Thanks again!

Mia

Google Chrome on MacVersion 69.0.3497.100 (Official Build) (64-bit)...game won't load even after following all the suggestions

Carol_Bogrett

Hi Gail, thank you so very much for posting this information.  Do you mind if I quote you in any new messages that I come across with the same issue?

if you are going to give credit to someone please scroll up to the top and give credit where due - thank you

Barbara_OKeefe

Same issue throughout any device - iPhone, Mac Air, Dell PC, Macbook Pro. It started with the latest Facebook update which was released five days ago.

I haven't been able to load Candy Crush or Pet Rescue on FB for about a week now.

Barbara_OKeefe

People that can't get past the blue screen, click on the icon next to the star in the web address line, make sure it isn't blocking cookies for that site while your on the blue screen page.  Then click on Show cookies and other site data right below where you just checked for blocking cookies.  This will open a window that shows cookies in use.  Click on blocked to see a list of blocked cookies.  Mine showed Candy Crush Saga, King, YouTube and several others.  Click on, click allow & it should load.  I think when Chrome updated it changed some settings.

still not loading

JO_Traczynska

Hi everyone,

Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.

For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!

Thanks again!

Mia

https://screenshots.firefox.com/ghGoGu4u7Da6Nuzv/apps.facebook.comhttps://screenshots.firefox.com/ghGoGu4u7Da6Nuzv/apps.facebook.comhttps://screenshots.firefox.com/ghGoGu4u7Da6Nuzv/apps.facebook.comhttps://screenshots.firefox.com/ghGoGu4u7Da6Nuzv/apps.facebook.comhttps://screenshots.firefox.com/ghGoGu4u7Da6Nuzv/apps.facebook.comhttps://screenshots.firefox.com/ghGoGu4u7Da6Nuzv/apps.facebook.comhttps://screenshots.firefox.com/ghGoGu4u7Da6Nuzv/apps.facebook.com Candy Crush Saga not loading a week now.Using Firefox.Done everything recomended.Help:)

Judy_S_2

JUST tried - still won't load on Firefox.

I am also using Firefox. I've tried every fix recommended in this string, but nothing works.

Judy_S_2

@Diannebee, @Judy: Are you having the same issue (the game stops on the blue loading screen) on Firefox or is it different issue?

Would you be able to add a screenshot please? Have you tried to clear cache and cookies? 

Thanks!

Mia

I've cleared the cache and cookies. My Firefox settings have not changed from when the game was working until it stopped. I've added a screenshot. Hope you can help. Please see Screenshot for Judy below. I wasn't able to insert into this post.

Judy_S_2

@Diannebee, @Judy: Are you having the same issue (the game stops on the blue loading screen) on Firefox or is it different issue?

Would you be able to add a screenshot please? Have you tried to clear cache and cookies? 

Thanks!

Mia

I also want to add that I have no problems with Candy Crush Soda Saga; only Candy Crush.

Dulcie_Beak

Hi Dulcie, there was a problem with the games today.  A King Admin posted this on King Care today:  https://care.king.com/en/alphabetty-saga/experiencing-problems-with-your-game

Give it a bit and then try reloading the game again.

I have for the first time in a month tried to play candy crush on FaceBook, the very first game I played crashed out halfway through!!!!!!! I was in Google.

Liz_Hudson

Hi everyone,

Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.

For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!

Thanks again!

Mia

I've tried on Chrome Edge and Opera through Facebook, game freezes on both browsers