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All Candy Crush Games are not able to login using facebook account on Windows 10 Mobile!!!???

MehulNatvarPatel
MehulNatvarPatel Posts: 23

Level 3
in Support

All Candy Crush Games are not able to login using facebook account on Windows 10 Mobile for the last 2 days!!!!???????

«1

Answers

  • _Elsa_
    _Elsa_ Posts: 37,304

    Hi MehulNatvarPatel,

    You are the first player reporting this.  Let’s try some troubleshooting tips by following the steps on this link:  https://www.elsalanger.net/blog/troubleshooting-tips

    I would also like you to please check if you have the most recent version of the game.

    On Android, Go to Settings > application settings > manage application, then tap on the app.  It'll say the version you are running under the name.

    On Apple, Go to the App store > click on the game app, and it will say it under the name. 

    On Windows 10,  Go to the Settings > click on the game > click on Advanced settings, then you will see what version you have.

    I will keep my eyes open here to see if anyone else reports this here.  I know that there was an issue with CC Saga and logging into Facebook with Windows 10 but no one has reported Jelly yet.

    Please let me know if any of the troubleshooting works for you.

  • MehulNatvarPatel
    MehulNatvarPatel Posts: 23

    Level 3

    On Windows 10 Mobile there is no such thing as settings for Game in Settings!!!!???? There is also no settings for the same in Windows 10 too!!!!???? I don't understand how people with no knowledge about anything can write in these forums!?????????????

    Please read my post properly!!!??? Remember I Mentioned Windows 10 Mobile!!!!!

    The problem started with Candy Crush Soda Saga in Windows 10 Mobile and there was no problem Windows 10 for PCs!!!????? Then after reinstalling the APP and also resetting my phone & installing the APPs I found that all the Candy Crush Games are having the same problem!!!!!!!

    I wrote to the KING.COM support in multiple e-mails since 3 days but no reply helping in solving problem let alone acknowledge the e-mails I sent!!!!!???? Here are the message text transcripts of the e-mails I sent as under in the sequence I sent:

    ----------

    Not able to login with facebook on Windows 10 mobile!!!!!!!!!

    Message “failed to connect to facebook”

    All the other Candy Crush games able to login properly!!!!!

    Even uninstall and install again does not help!!!!

    Some times the game hangs while opening and crashes!!!!!

    Doing any thing does not help!!!??????????????????????????

    -----------------------------------------------

    Why no reply!!!!?????

    Now not able to login in all Candy Crush Games in Windows 10 mobile!!!!????

    I have seen from the last few weeks nobody replies let alone acknowledge!!!!!!??????????????

    ---------------------------------------

    DISGUSTING STILL NO REPLY!!!!!!!!???????

    Where to contact or write for Support for the Games!!!!!!!????????????????????????

    The games are still not working properly!!!!!!!???????

    Still not able to login using facebook user ID in all the Candy Crush games supported on Windows 10 Mobile except naturally Candy Crush Friends Saga, which it seems is not supported on Windows 10 mobile (I asked for a reply for that too but no RESPONSE from KING.COM!!!!!???????)!!!!!!!!!??????

    Gives different messages on trying to login but doesnot login!!!!!?????????

    Sometimes they crash!????????????????????????????????????????????????????????????

    But for all the games including Candy Crush Friends Saga work properly on Window 10 OS PCs!!!!!!!!!!!!!!!!??????????????

    DISGUSTINGLY BAD SUPPORT!!!!!!??????????????????????????????????????????

    --------------------------------------------------------------------

    IS ANY ONE GOING TO HELP ME!!!!!????????

    WHERE I SHOULD CONTACT OR WRITE FOR HELP!!!!!!!!!!!!!!!!!!!!!!!!???????????????? DISGUSTING!!!!!!?????????

    Even resetting the OS on the phone and resetting the game APP does not help!!!!????????????

    ---------------------------------------------------

    Why no reply!!!???

    ------------------------------------------------------------

    IS ANYBODY GOING TO REPLY TO MY QUERY!!!!!!!!????????????

    DISGUSTING

    --------------------------------------

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hello @MehulNatvarPatel I can see that you have received an answer from one of our Superstars @Elsa

    Elsa helps support players during her free time and is a valued member of our community. I can see she has provided you with some suggestions already. Here at King Care we pride ourselves on having a fun and friendly community. We do not shout or speak rudely to other members, please see our house rules here

    We are a community of players, Superstars and a small team of Community Managers, we are not customer support but we always do out best to offer help where we can. 

    I will check if we are seeing a problem with players connecting to Facebook on Windows 10 mobiles. 

    You mention that other Candy Crush games have this problem too, are you able to successfully connect on any other Apps at all? 

    Thanks! 

  • MehulNatvarPatel
    MehulNatvarPatel Posts: 23

    Level 3

    I am not foolish!!!!!!!

    This happens for all Candy Crush Game Apps on Windows 10 Mobile only!!!!!

    On Windows 10 for PCs the games work OK!!!!!!!

    There is no support from any of their support e-mail IDs candycrushjelly@king.com, candycrush@king.com, candycrushsoda@king.com & candycrushfriends@king.com after I send Queries hence I wrote here!

    This no reply thing happens lately for a month or so!!!! Previously I used to get proper replies with prospective solutions!!!! Now everything has stopped!!!!!!!!!!!!???????

    Expecting that somebody from KING.COM also look in the from and help!!!!!

  • Cezdiamond
    Cezdiamond Posts: 6,497

    MehulNatvarPatel Please try to keep your tone polite. I want to help you :-) 

    I have checked with the customer service team and we cannot find any emails from you after June this year. So it looks like your emails have not been received for some reason. 

    Regarding the connecting to Facebook problem on your device, I can see that you have tried all of the troubleshooting. So thanks for that. 

    It does appear that there are some connectivity issues with Windows 10 mobile devices and Facebook, so this is being investigated as some players are reporting similar problems. 

    I am sorry we have to wait for the game team to look into this, in the meantime make sure that you always have the latest version of the game installed and we hope that there will be a fix shortly! 

  • MehulNatvarPatel
    MehulNatvarPatel Posts: 23

    Level 3

    I AM POLITE!!!!

    BUT GOT FRUSTRATED BY NO REPLY LET ACKNOWLEDGE MY E-MAILS TO SUPPORT!!!!!?????

    Other apps including Facebook and Facebook Messenger are working OK and there are no connectivity issues!!!!

  • Cezdiamond
    Cezdiamond Posts: 6,497

    @MehulNatvarPatel I checked with out customer service team and we cannot see any recent emails from you. We found an email from you in June which you received a reply to but we cannot find anything else. 

    Sorry about this, please know that this problem is being looked into and we hope to have an update soon for you. 

    I understand your frustration but please try to refrain from using block capitals in your replies, as per our House Rules this can come across like shouting. 

    Thanks! 

  • MehulNatvarPatel
    MehulNatvarPatel Posts: 23

    Level 3
    edited November 2018

    I am sending e-mails everyday to the e-mail IDs candycrushjelly@king.com, candycrush@king.com, candycrushsoda@king.com & candycrushfriends@king.com!!!!????

  • MehulNatvarPatel
    MehulNatvarPatel Posts: 23

    Level 3
    edited November 2018

    Cezdiamond,

    In fact I am sending e-mails everyday 6th November 2018 according to Indian Standard Time to the e-mail IDs candycrushjelly@king.com, candycrush@king.com, candycrushsoda@king.com & candycrushfriends@king.com!!!!!??????

    I send e-mails to this e-mails ID on 12th, 14th & 15th October 2018 too asking why Candy Crush Friends is not getting installed in Windows 10 Mobile even though it shows in Microsoft Store!!!!???? I did not receive any replies to that too.

    I sent support e-mails sometime in end of May 2018 and not June 2018!!!!???? I received replies of these and previous e-mails too, some of them with solutions too, promptly!!!!???? But since October 2018 there are no replies!!!!???? Are the e-mail IDs correct!!!!!!!?!!?!?!???????? If they are CORRECT then there is something seriously wrong in the e-mail system at KING.COM!!!!!???????

    AND REGARDING THE CAPITAL LETTERS I WAS REALLY AND ACTUALLY SHOUTING WITH FRUSTRATION!!!!!??????

    And regarding about Elsa you mentioned in your first reply, she tells me do things that are not at all existing in the SYSTEM SETTINGS!!!!????

  • MehulNatvarPatel
    MehulNatvarPatel Posts: 23

    Level 3
    edited November 2018

    IS NO KING.COM EMPLOYEE OR SUPPORT PERSON READING THIS FORUM!!!!!????

Hey! Would you like to give us your opinion?

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