I was on level 3005 and it put me back to level 2901. I've filled out a contact form 10 times with

ahilg24

I was on level 3005 and it put me back to level 2901. I've filled out a contact form 10 times with no response. 

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2199928#Comment_2199928

Hi and welcome to the King Community

Click "Forgot Password" and you will get a confirmation email link.

You can set a new password through the link.

The confirmation email sometimes reaches the spam box.

If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored.

Please feel free post in new thread since this from 2018. Thank you

Creative_Elsa

Hi ahilg24, sorry to hear that you didn't get a response back from them. 

Let’s try some troubleshooting tips by following the steps on this link:  https://www.elsalanger.net/blog/troubleshooting-tips

I would also like you to please check if you have the most recent version of the game.

On Android, Go to Settings > application settings > manage application, then tap on the app.  It'll say the version you are running under the name.

On Apple, Go to the App store > click on the game app, and it will say it under the name. 

On Windows 10,  Go to the Settings > click on the game > click on Advanced settings, then you will see what version you have.

If it is still happening then I am going to give you more information regarding your progress below:

Please follow the steps on this link:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep to get your progress back.  If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink.  Click on it and complete the contact form.  They can go into the account and manually add the progress back.