Why can't I send or receive lives from friends?

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Answers

  • Dianna531963Dianna531963 Posts: 13 ✭✭
    Can't send or recieve
  • ElsaElsa Posts: 18,539 Superstar
    HI @Dianna531963, are you playing the game through Facebook because it usually turns out to be their glitch when the players can't send or receive.  It might be another new glitch from them.
  • purplepugspurplepugs Posts: 4
    I receive lives but cannot send them anymore,  haven’t been able to for months.  Is this still a facebook issue?
  • TippyToesTippyToes Posts: 8
    I wish I could receive lives, occasionally I'll get a request and I always send a life. It's getting annoying, no one has ever responded. I'm not playing thru Facebook.
  • Dianna531963Dianna531963 Posts: 13 ✭✭
    Elsa said:
    HI @Dianna531963, are you playing the game through Facebook because it usually turns out to be their glitch when the players can't send or receive.  It might be another new glitch from them. Yes I am through Facebook what can I do to fix it I have tried logging out and signing in the other way but it still doesn't help

  • ElsaElsa Posts: 18,539 Superstar
    I am going to tag @Jelly Jenny who is the Community Moderator.  I think we have another Facebook glitch!  I think she needs to report it so that the studio can contact Facebook again!
  • TippyToesTippyToes Posts: 8
    I'm having the same problem, only in Candy Crush Friends, but I'm  NOT playing on Facebook. Is it a King glitch??
  • Jelly JennyJelly Jenny Posts: 1,500 Community Moderator
    Hi everyone :waving:

    @TippyToes this is Candy Crush Saga Community so if you're having issues with Candy Crush Friends, you will be able to post your issue here. 

    @Dianna531963 @purplepugs Could you explain exactly what happens when you try sending and / or receiving lives? It's crucial to know what exactly is wrong so I can start looking into this. 

    If you have any screenshots that usually helps a lot too. 

    Thanks :) 


    Diamond Diaries Saga competition: Do you have a brilliant memory? Win Gold Bars here!
    Candy Crush Saga competition: Match the Candy character with their name and win Gold Bars here! 
  • ElsaElsa Posts: 18,539 Superstar
    Hi @TippyToes I don't believe it would be the same with CC Friends Saga.  Their lives work different.  Here is a thread in the Friends community and it might be the same thing.  Please post your comments here:  https://community.king.com/en/candy-crush-friends-saga/discussion/257693/if-the-game-is-not-allowing-me-to-send-lives-or-receive-lives-what-can-i-do#latest  and I will follow up there too.

  • purplepugspurplepugs Posts: 4
    @Jelly Jenny  I get receive lives with no problem.  I just click on the envelope when there is life and its there.  For sending lives I have no access to do so.  It used to come up automatically.  I try clicking on the envelope but if there are not any received lives, then it does not open.  I dont know where else to go to send the lives.
  • Jelly JennyJelly Jenny Posts: 1,500 Community Moderator
    @purplepugs Thanks! For sending lives: Try opening a level and you should see a list of players that have passed the level. Next to the players you will find a icon that has a heart+envelope. When you click that and it turns green, the life is sent out. 
     

    Diamond Diaries Saga competition: Do you have a brilliant memory? Win Gold Bars here!
    Candy Crush Saga competition: Match the Candy character with their name and win Gold Bars here! 
  • ElsaElsa Posts: 18,539 Superstar
    @purplepugs Thanks! For sending lives: Try opening a level and you should see a list of players that have passed the level. Next to the players you will find a icon that has a heart+envelope. When you click that and it turns green, the life is sent out. 
     
    Is this something new that they are doing in the game now?
  • Jelly JennyJelly Jenny Posts: 1,500 Community Moderator
    Elsa said:
    @purplepugs Thanks! For sending lives: Try opening a level and you should see a list of players that have passed the level. Next to the players you will find a icon that has a heart+envelope. When you click that and it turns green, the life is sent out. 
     
    Is this something new that they are doing in the game now?
    The heart+envelope has always been there but the account button is new. 

    Everyone: when you open a level and send out lives, please note that you're sending out lives, not requesting lives.

    You will need to go to your "heart" icon to request lives. I realize this is a very basic point, but it's good to keep in mind that sending and requesting features are separate. 


    this is sending lives view. For requesting lives head to the heart icon at the top of the game. 

    Diamond Diaries Saga competition: Do you have a brilliant memory? Win Gold Bars here!
    Candy Crush Saga competition: Match the Candy character with their name and win Gold Bars here! 
  • CinagCinag Posts: 2
    I can´t send or receive lifes anymore. I´m not playing from Facebook, I always play on King.com. I can´t answer on request for help, nothing happens when I try to respond.
  • idilaidila Posts: 20 ✭✭
    I get no lives and I fear, my answers on requests for help don't get through, too. Also I'm playing on King's plattform.
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