Why can't I send or receive lives from friends?

Patsy_Ince

I know lives have been sent by my friends but I dont receive them

JustPlaying

Hi @Patsy_Ince you may want to post your issue on the Candy Crush Saga board https://community.king.com/en/candy-crush-saga/discussion/234296/why-cant-i-send-or-receive-lives-from-friends

QueenMia

Hi there, I'm moving your thread to the Candy Crush Forum discussion - You'll get a notification as soon as there's an update from our CM  

Cezdiamond

**UPDATE**
Due to the huge popularity of our games, it means that the volume of help being sent by all of our players across the network may, unfortunately, mean some don’t reach their friends.  It’s worthwhile trying these again whenever they don’t receive them.

Lives can be collected in other ways too, so don’t forget that you can often win them in-game through different challenges and events.  Plus, lives refill over time so if you prefer not to buy them, you’ll only have a short wait ‘til you can play again.

Don’t forget we have lots of great games available to play, so just head over to one of our other fun challenges and enjoy them while your lives refill.  You can see more of them on Facebook, or by visiting www.king.com/games

Why not try something new?  Your impressive gaming skills won’t be wasted!

Rest assured that our Studio team are currently looking closely into this, to determine what can be done to help you get back on track.  Feedback such as yours is a great help and we appreciate you taking the time to let us know.

daileydouble05

I’ve been playing this game for about a month, once or twice a day till I’ve used all my lives. I send friend request for lives every time I run out and have only received one life from a friend but I have sent lives to friends. Please fix this problem. It makes this great game not so great!

_Elsa_

Hi @daileydouble05, I found out that it's a Facebook glitch and that is why you are having trouble with the lives.  It happened this past summer and took a long time for them to fix it.  Now it's happened again and it's also affecting my non-King games so we have to wait for Facebook to fix this.  It's not a King glitch at all.

daileydouble05

Thank you for letting me know! I really appreciate it. 

awoolls84

Same problem

_Elsa_

HI @awoolls84, we are still waiting for Facebook to fix this.  Have no clue how much longer it will take.

Cezdiamond

Hello everyone! On Facebook this has now been fixed, if you are experiencing the problem still on mobile please bare with us as we investigate this further. 

Thanks!