Why can't I send or receive lives from friends?

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Answers

  • ElsaElsa Posts: 18,642 Superstar
    @Cinag and @idila, if you are playing the game on king.com, the studio is aware of this and they are working on a fix.
    You can find out more about our Superstars here

    ❤️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ❤️ Newbies, this is for you!  Check out all the King game contests here

    ❤️ Please check out the stories that I created here.


  • PeeweePeewee Posts: 44 ✭✭
    I don't know if this still current but I just realized I have not received lives from since before I was locked out of my level and Jennie was kind enough to help. Reviewing my notifications, my friend are sending lives but I am not getting them. I can't send lives either. Can you please help me?
  • ElsaElsa Posts: 18,642 Superstar
    Hi @Peewee, are you playing the game on king.com?  If so, there is a glitch and it has been elevated to the studio.
    You can find out more about our Superstars here

    ❤️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ❤️ Newbies, this is for you!  Check out all the King game contests here

    ❤️ Please check out the stories that I created here.


  • PeeweePeewee Posts: 44 ✭✭
    Yes, I am playing on King.com Elsa. Thank you for letting me know its being worked on.
  • Marilyn-3Marilyn-3 Posts: 70 ✭✭
    Having the same problem, also +3 button not working either.
  • lv2trvlbchbumlv2trvlbchbum Posts: 2
    Playing via my app downloaded to my iPhone. Cannot receive lives from player friends. Always play on my mobile. 
  • ElsaElsa Posts: 18,642 Superstar
    Hi guys, the studio has made a change with the lives and you can read more about it here:https://community.king.com/en/candy-crush-saga/discussion/257766/candy-crush-sagas-new-account-view

    If you are playing the game on king.com then that is a glitch and the studio is working on a fix.


    You can find out more about our Superstars here

    ❤️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ❤️ Newbies, this is for you!  Check out all the King game contests here

    ❤️ Please check out the stories that I created here.


  • PeeweePeewee Posts: 44 ✭✭
    thanks Elsa
  • kezza1971kezza1971 Posts: 1
    edited June 12
    I am receiving lives but cannot send them - I am playing through Facebook and am ahead of all my friends so none of them have already passed the level. Can I not send lives to those lower than me on the leaderboard? @Jelly Jenny
  • idilaidila Posts: 20 ✭✭
    I'm playing the game on king.com and still get no lives and cannot send them. It passed a week since we signaled this. Sure that someone is working on a fix?
  • Marilyn-3Marilyn-3 Posts: 70 ✭✭
    Idila, this has been going on since King's update May 29. Lots of promises that it's being worked on, but no resolution yet. Beginning to wonder.......
  • ElsaElsa Posts: 18,642 Superstar
    Marilyn-3 said:
    Idila, this has been going on since King's update May 29. Lots of promises that it's being worked on, but no resolution yet. Beginning to wonder.......
    I wouldn't want to be a programmer at King right now.  It's like trying to find a needle in a hay stack.
    You can find out more about our Superstars here

    ❤️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ❤️ Newbies, this is for you!  Check out all the King game contests here

    ❤️ Please check out the stories that I created here.


  • ndrew2685ndrew2685 Posts: 7
    Also unable to send lives, but I can receive them.  My list of friends does not appear.
  • PeeweePeewee Posts: 44 ✭✭
    Elsa, I am now able to send Lives but still cannot receive them.
  • idilaidila Posts: 20 ✭✭
    Peewee, are you sure that the lives arrive? If you don't get lives it is because they don't arrive also if your friends send them.
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