Two different progress saved in old and new device

Nishp

I got new iPhone. I tried to save my progress using facebook and email id in old device. It saved two different progress in old and new devices. Old device saved the progress to the highest level I played but new device saved progress to level 11. Now even I try to log in using same facebook or email account to new device, it take me back to level 11 instead of taking me to highest level of old device. May be I made mistake somewhere to save progress. How can I get the highest level of my old phone to new phone? Please help.

_Elsa_

HI @Nishp,

Please follow the steps on here to help you get your progress back.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

https://soporto.king.com/contact

Nishp

Thank you. I tried to follow the steps you instructed but no success. I completed the contact form but no response yet. It's been more than 1 week. Please help. Please remove the level 11 game progress from my account and that will keep me with only the highest level I am on.

_Elsa_

Hi @Nishp, I just forwarded your message to the Community Manager to see if she can find what happened to your completed contact form.

Nishp

Thank you.

Cezdiamond

Hi Nishp, 
I will send you a private message  

Thanks!

chersamber

having same issue here. I do not use Facebook please help!

Nishp

Try to backup again. It worked for me.

_Elsa_

Hi @chersamber, you should be playing the game through Facebook or the Kingdom because they save your progress.  I am going to ask you to please get a Kingdom account.  

Please follow the steps on here:  https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

Once you have this account, you will need to get your user ID # and you can follow the steps on this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your new account and get you back to your current level.  Please make sure to use this topic and subtopic.