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Two different progress saved in old and new device
Nishp
Posts: 5
Level 2
I got new iPhone. I tried to save my progress using facebook and email id in old device. It saved two different progress in old and new devices. Old device saved the progress to the highest level I played but new device saved progress to level 11. Now even I try to log in using same facebook or email account to new device, it take me back to level 11 instead of taking me to highest level of old device. May be I made mistake somewhere to save progress. How can I get the highest level of my old phone to new phone? Please help.
Comments
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HI @Nishp,
Please follow the steps on here to help you get your progress back.
If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.
https://soporto.king.com/contact
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Thank you. I tried to follow the steps you instructed but no success. I completed the contact form but no response yet. It's been more than 1 week. Please help. Please remove the level 11 game progress from my account and that will keep me with only the highest level I am on.
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Hi @chersamber, you should be playing the game through Facebook or the Kingdom because they save your progress. I am going to ask you to please get a Kingdom account.
Please follow the steps on here: https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1
Once you have this account, you will need to get your user ID # and you can follow the steps on this link.
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
They can manually go into your new account and get you back to your current level. Please make sure to use this topic and subtopic.
