Tooth Fairy Doesn't Unlock

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Why won't tooth fairy unlock the next episode after 72 hours has passed?  For more than 24 hrs, it has read 0 hours, 0 minutes, 0 seconds until Tooth Fairy unlocks it, but she just bobs up and down smiling.

Mich1

I have the same problem. the time passed and still cannot unlock the road. The situation is like this at least since 2-3 days.

Mich1

Still unsolved. Different level, the same issue:

PummyRaj

Hello @Mitch1, a warm welcome to all our "New" King Community

Can you please tell me what level you just finished?  It could be that it is the last level you just finished & there is a wait for the new levels to be released!!

** To Reply, please click on "Quote" below to my post OR simply tap on the "Type your comment" box

Mich1

I completed 485 and I'm waiting for 486.

PummyRaj

Hello again @Mich1,

OK!!! 485 is NOT the last level in Candy Crush!  I am not sure why the next episode is not opening for you even the waiting period is over!!  It is great that you have posted screen shots.  I will tag the Candy Crush Community Manager @Cezdiamond.  These pictures help them to look in to the issue(s).

Meanwhile... from the screen shot, I am not able to tell whether you are playing on PC or mobile gadget!!

If you are playing on mobile gadget, (1) clearing the cookies & cache (2) Making sure that there is enough free space (at least 2 GB) on the device help with some of the glitches / events of the game.

** If I find any other remedy, I will come back & post it for you.  Until then, please try above trouble shooters & post the update!

Hoping for the best

Mich1

I'm playing on the PC online https://king.com/play/candycrush

Mich1

@Cezdiamond, @Pummy_Raj, any feedback? I'm still blocked at level 485.

PummyRaj

Hello again @Mich1,

Very sorry to hear that the issue is still persisting   It is great that you have posted the screen shots above   And I know that you are playing on your PC -- through Facebook, I guess!

Any other information you can provide regarding this issue?  Are you still seeing the picture you posted above?  Did you try to click on the X and see if you can go ahead?  Are you getting any error message when you try to go forward?  

Can you please provide your game ID?  When the King team looks into the issue, it might come in handy!  

Once again, very sorry hear that you are not able to play!!  Hoping it will be fixed soon!

Mich1

Hello @Pummy_Raj,

Answers:

1. I'm playing on PC using king.com account (not through facebook).

2. I still have the same issue and of course, I closed the window (X) and nothing changed. I received one ticket from the players, so the current situation is:

It's the 2nd bridge where I'm facing the same issue. Last time I've waiting until I received the 3 tickets from players.

3. ID - username: Mich

Regards,

Mich

Mich1

@Pummy_Raj , still no news? I'm in the same situation, same level, since 8 days ago...